Certified Medical Assistant PRN - ST. Mary Pediatric Specialty Clinic

Ochsner Health•Shreveport, LA

22h•Onsite

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with healthcare services for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs promptly and accurately and uses company data systems to document relevant medical information. The role supports patients and providers throughout visits, prepares patients and providers for appointments, answers patient questions before departure, prepares rooms for subsequent appointments, provides customer service in person and by phone, and completes documentation, including patient registration when needed. The employee adapts communication and care to the patient population, maintains clinical knowledge, technical skills, training, and credentials through professional development, and performs other related duties as assigned. The role also requires compliance with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. Work is performed in a patient care area with direct patient contact and possible contact with specimens, blood, body fluids, tissue, communicable diseases, hazardous medications, or hazardous waste. The position involves medium physical work, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to perform medium physical work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to work in a patient-care environment with routine exposure to blood, body fluids, and tissue, and occupational risk of exposure to communicable diseases and potentially hazardous medications or waste.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or compliance.