Certified Medical Assistant, PM

AltaPointe Health•Mobile, AL

About The Position

The Certified Medical Assistant works at the Behavioral Health Crisis Center, a 24/7/365 facility providing crisis de-escalation and resolution. The role supports patient assessment and care, behavioral health screening, medication administration, coordination with the treatment team and outside providers, and accurate clinical record keeping. Additional duties may vary by location and include supporting admissions, discharges, transfers, pharmacy assistance, and release-of-information processes.

Requirements

Current certification as a Certified Clinical Medical Assistant through AAMA or AMT.
Highly professional verbal and written communication skills.
Ability to withstand continual deadlines and maintain concentration and accuracy despite frequent interruptions.
Knowledge to be attained within six months of employment: general nursing care, psychiatric disorders, medical terminology, pharmacology, safe medication administration including IM injection, crisis intervention, electronic health records, cultural diversity, Trauma Informed Care Principles, basic clerical skills, standard office equipment, and administration of medical and behavioral health screening tools.
Ability to stand for long periods; continuously bend, stoop, kneel, crouch, reach, and lift at least 10 pounds.
Visual acuity in at least one eye and manual dexterity.
Ability to frequently stand, squat or lunge, manipulate items finely, and lift light items from floor to overhead.

Nice To Haves

Previous medical or health front desk experience.

Responsibilities

Greet patients professionally and welcomingly.
Assist with patient assessments, including measuring height and weight, taking vital signs, and recording current medications for Infoscriber.
Assist with requirements for the SAMHSA grant and UDS data.
Administer medical and psychiatric screening tools as appropriate, including UNCOPE, PHQ-2/9, and the GPRA service tool.
Administer injections while observing the Seven Rights of medication administration.
Communicate with treatment team members regarding consumers’ physical and mental conditions.
Report laboratory results to the physician or CRNP.
Respond to patient phone calls in a timely and appropriate manner.
Call in prescriptions as directed by authorized prescribers and facilitate prescription prior authorizations.
Update patient medical records as needed.
Assist in arranging hospital admissions and laboratory services.
Schedule appointments with outside providers.
Assist with collecting and preparing laboratory specimens as needed.
Assist with patient instruction about medications and special diets as needed.
Draw blood as directed.
Provide emergency care as needed, including CPR and MindSet, according to AltaPointe policies and procedures.
Recognize crisis states and de-escalate or resolve situations.
Demonstrate medical assistant competencies effectively.
Ensure releases are obtained and scanned into P.O.S. accurately and promptly.
Verify insurance eligibility and enter accurate information into the EHR as indicated.
Perform clerical tasks such as copying and faxing documents.
Adhere to the professional code of ethics.
Depending on location, distribute prescriptions from the doctor, CRNP, or PA to consumers.
Depending on location, assist with patient assistance pharmacy forms, including communicating with consumers about proof of income.
Depending on location, complete admissions, discharges, and transfers as needed.
Depending on location, coordinate appropriate services for consumers in crisis.
Depending on location, distribute Daily DSR reports and provide relief for other staff members.
Coordinate and cooperate with organization personnel involved in releasing protected health information, following organizational policies, procedures, and legal requirements.
Seek clinical supervision and consultation as needed, accept suggestions for improvement, and actively enhance clinical skills.
Document promptly and according to AltaPointe policy; complete and update forms, notes, logs, and other written information accurately and legibly.
Perform other duties as assigned by the supervisor.