Certified Medical Assistant

Vanderbilt University Medical Center•Franklin, TN

15h

About The Position

Upon graduation from an approved medical assistant program, the Certified Medical Assistant assists providers with office examinations and procedures, organizes clinic patient flow, gathers and documents patient screening data, and performs in-office diagnostic testing. The role also supports patient and family education, cleans rooms and instruments, orders and distributes supplies, schedules appointments and testing, triages calls and messages, handles physician correspondence, and manages insurance referrals. The Medical Assistant works directly under the supervision of the Provider/Office Manager. The role requires organization, the ability to manage multiple tasks safely and efficiently, and effective teamwork. Responsibilities include supporting patient care and clinic operations, maintaining clinical and clerical documentation, using the EHR, communicating with patients and the care team, and participating in quality improvement and ongoing professional development.

Requirements

Graduate of an approved discipline-specific medical assistant program.
One year of relevant work experience.
Ability to safely manage multiple tasks, work efficiently, and function as part of a team.
Regular and reliable attendance.

Responsibilities

Use current technology to bring patients from waiting rooms to exam areas and regulate patient flow according to protocol.
Communicate delays to patients, assist with front desk and phone coverage as needed, and proactively address patient and visitor needs.
Maintain professional behavior in settings visible to patients and visitors.
Gather screening and other data for the health care team.
Accompany patients and families to exam rooms, prepare patients for examinations, and perform diagnostic testing.
Work with providers to maintain efficient clinic flow, check schedules, and organize patient flow.
Assist with patient callbacks and call-in prescriptions under physician direction.
Assist providers with routine office procedures and obtain charts, lab results, X-ray reports, consultation letters, and other clinical information.
Assess the reason for a visit and document height, weight, temperature, and vital signs.
Maintain patient charts and care documents; prepare diagnostic testing requisitions; route referral and precertification information accurately; and schedule appointments and testing.
Distribute patient and family education materials as directed and help identify resources for patient healthcare needs.
Participate in staff meetings, set and pursue personal and professional goals, contribute to VIP goals, and support quality improvement through data collection and documentation.
Communicate and collaborate effectively with the healthcare team, coordinate patient care as directed, use the EHR, and receive feedback respectfully.
Triage patient and family calls, respond to phone and email messages and patient concerns, and refer issues to the appropriate supervisor, clinic staff, or provider.
Maintain regular and reliable attendance and perform other duties as assigned.