Certified Medical Assistant (Darien)

One Medical•Darien, CT

1d•Onsite

About The Position

One Medical is seeking a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, for its Darien, Connecticut office. The role provides venipuncture and other clinical support services while helping patients have an exceptional in-office experience. The position serves as an ambassador and first point of contact for patients, supports clinical and administrative workflows, and helps maintain the appearance and readiness of the office. The successful candidate combines careful specimen collection with tactful, empathetic communication and strong service, problem-solving, and teamwork skills. This is a full-time, 40-hour-per-week, office-based role. Shifts are eight hours and generally occur between 7:30 a.m. and 6:30 p.m. Compensation is $24–$26 per hour based on a standard full-time schedule. Total compensation may vary according to candidate-specific factors and may include benefits.

Requirements

Active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or completion of relevant Medical Assistant training through a branch of the armed forces.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.