Certified Medical Assistant

Allergy Partners•Raleigh, NC

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and assist in delivering professional medical care in accordance with Allergy Partners policies and procedures. The role performs functions and procedures identified by providers, documents patient assessments, care, condition, reactions, and progress, and serves as a liaison between providers and patients. The Medical Assistant also reinforces patient and family education or counseling as requested by providers and performs administrative work that supports patient care. The position provides clinical support such as preparing patients for examinations and treatments, taking vital signs, assisting physicians, conducting ordered allergy and breathing tests, administering injections within applicable law and scope of practice, monitoring patients after allergy injections, maintaining emergency equipment and clinical supplies, and documenting services in the electronic medical record. It also involves patient communications, referrals, insurance authorizations, test scheduling, charges, and collaboration with patients and the care team. The role may support office operations and administrative activities, including opening and closing procedures, insurance verification, billing and coding, inventory, financial processes, medical records, marketing, reporting, and provider scheduling. The employee must follow privacy, compliance, cybersecurity, training, and applicable clinical regulations and policies; attend regular meetings; and perform other assigned tasks. The position has no supervisory responsibilities. The employee may be cross-trained in front-office activities.

Requirements

High school diploma.
CMA/RMA certification from an accredited program or ABR-OE.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with Internet applications.
Knowledge of electronic medical records, practice-management, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform the position's physical demands, including standing and walking, full-range body motion, manual and finger dexterity, and eye-hand coordination; occasional lifting and carrying of items up to 30 pounds.
Ability to work under stressful conditions and in a clinic environment where exposure to bodily fluids and other occupational hazards may occur.

Nice To Haves

At least one year of experience in a medical practice is preferred; formal education will also be considered.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examination or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick testing and/or intradermal testing as ordered by a physician.
Perform spirometry and other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic injections as ordered, as permitted by state law and scope of practice.
Administer allergy injections according to physician-approved schedules and applicable state regulations.
Obtain blood, buccal, or genetic-material samples as ordered and permitted by state regulations.
Monitor patients for possible adverse reactions after allergy injections.
Maintain emergency equipment, including oxygen and the crash cart.
Answer patient-related telephone calls and respond according to clinical protocol.
Scribe for providers as requested or required by the role.
Follow standardized protocols and workflows.
Follow up on referrals and insurance authorizations as requested and needed.
Schedule radiology and laboratory tests and make specialist referrals as directed by a physician or provider.
Maintain clinical supply stock and medication samples.
Document personally provided services in the electronic medical record in accordance with practice policies and guidelines.
Enter charges for personally provided services according to practice guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Ensure accurate insurance verification, billing, and coding.
Manage clinical supplies and inventory.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections.
Review accounts receivable reports and support timely claims resolution.
Oversee medical-record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Maintain knowledge of practice-management and other computer software related to job functions.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
Comply with practice and department policies, report policy violations, and participate in cybersecurity efforts, including observing, enforcing, and reporting cybersecurity incidents and completing required training on time.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Comply with applicable clinical regulations, policies, procedures, and state and federal laws; report incidents to the appropriate supervisor, Practice Manager, or Compliance Officer.
May cross-train in front-office activities such as answering phones, scheduling patients, taking payments, and other administrative tasks.