Certified Medical Assistant (44716)

Urology Clinics Of North Texas•Rockwall, TX

About The Position

The Certified Medical Assistant (CMA) provides clinical and administrative support to physicians and Advanced Practice Providers (APPs) in delivering patient care. The role supports efficient patient flow, assists with examinations and procedures, manages patient calls and prescriptions, schedules surgeries, and helps keep the clinic safe, stocked, and compliant with OSHA and CLIA requirements. The CMA opens and prepares the clinic, exam rooms, laboratory area, and restrooms; supports patient care through vital signs, specimen collection, urinalysis, injections, blood draws, and catheterization; and documents work in the electronic health record. The role also handles patient calls and prescription processing, schedules surgeries and services, maintains infection-control procedures and required logs, manages supplies and records, and completes other duties assigned by management. Work takes place in a fast-paced clinical environment with direct patient contact. The schedule may require early openings, working later when clinic delays occur, and coverage at other UCNT locations as needed. The role involves prolonged standing and walking, fine motor tasks, reaching, bending, stooping, assisting patients with movement, and lifting or carrying supplies up to 50 pounds. There may be exposure to bloodborne pathogens, bodily fluids, communicable illness, and cleaning and sterilization chemicals; required personal protective equipment must be used.

Requirements

Active Certified Clinical Medical Assistant (CCMA) certification, maintained with required CEUs.
Ability to perform specimen collection, vital signs, urinalysis, injections, phlebotomy, catheterization, and instrument sterilization.
Basic understanding of urology terminology, medications, procedures, and instruments.
Knowledge of medical office methods and procedures.
Basic computer skills and familiarity with the practice's EMR/PM and document management systems.
Excellent interpersonal, verbal, and written communication skills with patients, family members, co-workers, and providers.
Ability to multitask and pay close attention to detail.
Professional appearance and demeanor; scrubs are required work attire.
Ability to meet the position's physical demands, including lifting or carrying supplies up to 50 pounds.

Nice To Haves

Experience in a urology or specialty medical practice.
Surgery scheduling experience.

Responsibilities

Arrive ready to work at the scheduled start time and open the clinic by preparing rooms, equipment, computers, restrooms, urine controls, and charts.
Clean, prepare, and stock exam rooms, the lab area, and restrooms.
Maintain efficient patient flow and prepare patients for and assist providers with exams and procedures.
Perform provider-assigned tasks, including specimen collection, vital signs, and urinalysis.
Administer injections, draw blood using aseptic technique, and perform catheterization using sterile technique.
Prepare lab specimens and follow the lab insurance matrix for send-out specimens.
Document MA workflow in the appropriate EHR templates.
Answer and return patient calls, discuss acute symptoms with the provider when necessary, and complete calls by the end of each day.
Process and document prescriptions in the patient's EHR in a timely manner; document calls and outside communications in the patient record.
Complete medication prior authorizations, Title 19 (Medicaid) forms, and Letters of Medical Necessity as needed.
Schedule outpatient and inpatient surgeries and services as assigned.
Clean, disinfect, and sterilize instruments daily; maintain and document cystoscope pressure testing, cleaning, and sterilization; and perform weekly autoclave spore testing.
Complete required OSHA logs on time, including exam room cleaning, freezer and refrigerator temperatures, and eyewash station logs; maintain applicable OSHA and CLIA standards.
Protect patient privacy and follow HIPAA and UCNT confidentiality standards.
Maintain medical supply stock, order supplies from approved vendors or notify the Clinic Manager of needs, and maintain supply and sample cabinets.
Keep exam room and provider files stocked weekly or daily as needed.
Perform chart take-down and place PHI and unscanned reports in designated scan bins; confirm provider chart notes are complete weekly and shred dictation notes.
Complete missing-results reports as assigned and notify the call center of physician schedule changes.
Complete special projects assigned by the Clinic Manager or other management members and perform other duties as assigned.