Certified Medical Assistant

INSIGHT Surgical Hospital•Coldwater, MI

6d•Onsite

About The Position

The Certified Medical Assistant supports clinical and clerical functions in a pediatric practice, working as part of a patient-centric care team to provide high-quality service. Under supervision, the position provides direct patient care and uses multiple information technology platforms and applications. The role has no direct reports. The Medical Assistant prepares patients and exam rooms for visits, records vital signs and information in EPIC, coordinates support services, and provides general assistance to providers and patients. Duties may include specialized testing, phlebotomy, assisting clinicians with treatments and dressings, managing telephone messages and triage within scope, supporting office medication ordering and monitoring, and helping train team members. The role contributes to a safe, efficient, and positive patient experience and performs other duties that support Insight’s core values.

Requirements

High school graduation or equivalent.
Completion of a recognized Medical Assistant program at an accredited college or university, or one year of work as a Medical Assistant to meet certification requirements.
Experience in the medical industry in a patient-care or non-patient-care role; healthcare-related continuing education may be accepted in lieu of experience.
Registration or certification as a Medical Assistant through an accredited body, or an active state LPN/RN license.
Current AHA BLS (CPR) course card at employment, or obtain certification within 90 days of hire.
Ability to promote strong internal and external customer satisfaction and a superior patient experience.
Ability to work independently, prioritize, problem-solve, and work cooperatively with faculty and staff.

Nice To Haves

Basic computer skills.
Experience with EPIC or a similar medical operating system.
One year of direct patient-care experience.

Responsibilities

Arrive on time for scheduled shifts and maintain professional conduct, appearance, communication, and telephone courtesy.
Work with providers and leadership to improve the patient experience through patient care, clerical support, projects, and additional duties as needed.
Prepare patients for visits by taking vital signs, documenting and entering orders in EPIC, coordinating ancillary services, preparing and stocking exam rooms, preparing schedules, and supporting providers and patients.
Perform specialized tests, such as pulmonary function tests and phlebotomy, as needed.
Promote patient safety by following clinical protocols, regulatory requirements, and manufacturer standards; report potential equipment malfunctions or safety violations.
Determine equipment needs and set up exam rooms; assist clinicians with treatments, dressings, and other tasks.
Communicate effectively with patients, families, peers, and the healthcare team; document patient encounters clearly and objectively.
Answer and triage patient telephone calls within the Medical Assistant scope, record accurate messages, and obtain instructions from providers or nurses when appropriate.
Coach, support, and motivate Medical Assistant and Patient Service Coordinator team members; assist others with tasks as needed.
Potentially serve as a primary trainer for new Medical Assistants and office team members, and perform assigned lab functions and draws.
Assist leadership with ordering, maintaining, and monitoring office medications.
Collaborate with leadership and staff to recommend improvements to the safety, quality, and efficiency of patient care.
Perform other duties as assigned in support of Insight’s core values.