Certified Medical Assistant

One Medical•Darien, CT

11d•Onsite

About The Position

One Medical is a primary care organization providing in-office and virtual care, labs, and preventive, chronic, and acute care services. The Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support services while helping patients have a positive in-office experience. The role serves as an ambassador and first point of contact for patients, supports front-desk and lab operations, maintains the appearance and readiness of the office, and assists providers and operations staff as needed. The position combines clinical specimen collection with patient service, administrative support, and teamwork. The Certified Medical Assistant is expected to communicate with empathy and professionalism, respond to patient and team needs, and use One Medical’s communication and technology tools to complete daily work. This is a full-time, 40-hour-per-week, in-office role in Darien, Connecticut, with eight-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m.

Requirements

Active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or relevant Medical Assistant training completed through a branch of the armed forces.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or when given new tasks.

Nice To Haves

Experience working on collaborative, diverse, multidisciplinary teams; experience with remote teams is a plus.

Responsibilities

Use C-I-CARE principles in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services for patients ranging from pediatric to geriatric, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs, where applicable.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and support providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, team problem solving, and ad hoc support for in-office providers.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Perform other job-related duties assigned by management.