Certified Medical Assistant
About The Position
One Medical’s Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, works in an office to provide venipuncture and other clinical support services while helping create an exceptional in-office patient experience. The role serves as an ambassador and first point of contact for patients, supports their care journey, removes barriers to care, and maintains the look and feel of the office. The position also provides other support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection and clinical support with front-desk, administrative, and office-upkeep work. It requires strong communication, customer service, empathy, problem-solving, adaptability, and collaboration with patients and teammates. This is a full-time, 40-hour-per-week, in-office role based in Darien, Connecticut, with eight-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m. The work schedule may change based on business direction.
Requirements
- Active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
- Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or completion of relevant Medical Assistant training through a branch of the armed forces.
- At least six months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
- Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Strong written and verbal communication skills.
- High school diploma or equivalent.
- Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
- Ability to work on collaborative, diverse, multidisciplinary teams.
- Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
- Ability to persist through change, take action on challenges, and learn quickly and effectively when faced with new situations or tasks.
Nice To Haves
- Experience working with remote teams.
Responsibilities
- Use the C-I-CARE communication framework in clinical and administrative interactions and support a positive patient experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
- Provide venipuncture services to patients ranging from pediatric to geriatric, depending on office location.
- Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages where applicable, vaccines, PPD tests, and swabs.
- Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
- Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
- Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
- Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting in-office providers with ad hoc requests.
- Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
- Learn and use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
- Perform other job-related duties assigned by management.
Benefits
- Paid sabbatical after every five years of service.
- Free One Medical memberships for the employee, friends, and family.
- Employee Assistance Program, including confidential support related to stress, anxiety, financial planning, and legal issues.
- Medical, dental, and vision plans.
- Pre-tax commuter benefits.
- Option to cash out up to 40 accrued PTO hours per year.
- 401(k) match.
- Credit toward emergency childcare.
- Company-paid maternity and paternity leave.
- Basic life insurance paid by One Medical.
- Short- and long-term disability insurance paid by One Medical.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
