Certified Medical Assistant

Allergy Partners•Burke, VA

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and assist in delivering professional medical care to the clinic population under Allergy Partners’ policies and procedures. The role performs provider-identified functions and procedures, documents assessments and care, monitors patient condition and progress, and serves as a liaison between providers and patients. The Medical Assistant also reinforces patient and family education as requested and performs administrative duties that support patient care. The position provides clinical support including preparing patients for examinations, taking vital signs, assisting physicians, conducting ordered allergy and breathing tests, administering injections within applicable scope-of-practice and state requirements, monitoring patients for reactions, maintaining emergency equipment and clinical supplies, documenting services in the electronic medical record, and coordinating referrals, authorizations, and testing. Additional duties may involve office operations, insurance and billing processes, inventory, records compliance, financial processes, marketing support, and cross-training in front-office activities. The role has no supervisory responsibilities and reports to the Practice Manager. Work takes place in a clinic environment and may involve exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and needle sticks. The position requires standing and walking, manual dexterity and coordination, and occasional lifting or carrying of items up to 30 pounds.

Requirements

High school diploma required.
CMA/RMA certification from an accredited program or ABR-OE required.
A minimum of one year of experience in a medical practice is preferred; formal education will be taken into consideration.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with internet applications.
Knowledge of electronic medical records, practice-management software, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform a full range of body motion, including manual and finger dexterity and eye-hand coordination.
Ability to stand and walk and occasionally lift and carry items weighing up to 30 pounds.
Normal visual acuity and hearing.
Ability to work under stressful conditions and potential exposure to bodily fluids and other conditions common to a clinic environment.

Nice To Haves

A minimum of one year of experience in a medical practice is preferred.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick and/or intradermal testing and spirometry or other breathing tests as ordered by a physician.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic injections and allergy injections as ordered and as allowed by state law, regulations, and scope of practice.
Obtain blood, buccal, genetic-material, or other samples as ordered and allowed by state regulations.
Monitor patients for possible adverse reactions after allergy injections and maintain emergency equipment, including oxygen and crash carts.
Answer patient-related calls and respond according to clinical protocol; scribe for providers when requested or required.
Follow standardized protocols and workflows.
Obtain referrals and insurance authorizations as requested, schedule radiology and laboratory tests, and make specialist referrals as directed by a physician or provider.
Maintain clinical supply stock and medication samples.
Document personally provided services in the electronic medical record and enter related charges in accordance with practice policies and guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding; manage clinical supplies and inventory.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections; review accounts receivable reports and support timely claims resolution.
Oversee medical-record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA, practice policies, compliance requirements, and applicable laws and regulations.
Maintain knowledge of relevant practice-management and other computer software.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within required timeframes.
Report policy violations and incidents through appropriate supervisory, compliance, privacy, or EthicsPoint channels.
Participate in cybersecurity awareness, enforcement, and incident reporting, and complete required cybersecurity training on time.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
May cross-train in front-office duties such as answering phones, scheduling patients, taking payments, and other administrative activities.