CERTIFIED MEDICAL ASSISTANT

Primary Care Associates of Appleton•Appleton, WI

About The Position

The Certified Medical Assistant performs and assists physicians with patient care in an office setting within the Diabetes Management & Education department. The role reports to the Director of Nursing and has no supervisory responsibilities. Work hours are Monday through Thursday, with hours varying between a 7:00 AM start time and a 5:00 PM end time. The position includes patient intake and rooming, assisting with procedures, documenting clinical information, coordinating appointments and prescriptions, and supporting physician and nursing workflows. The employee is expected to provide courteous customer service, work cooperatively with the team, maintain confidentiality, and comply with company policies and procedures. Other related duties may be assigned by management.

Requirements

Be credentialed as a CMA or RMA, or be eligible to obtain certification within three months of hire if a new graduate.
Maintain current BLS for Healthcare certification.
Have computer skills with payroll systems and EPIC software.
Have strong knowledge of medical terminology, physiology, and anatomy.
Have pleasant and effective communication skills.
Have strong organizational skills.
Be able to work well with all customers of Primary Care Associates.
Be able to function as part of a team with a cooperative attitude.
Be able to prioritize and work efficiently.
Be able to work under pressure in a fast-paced environment.
Have flexibility in work schedule.

Nice To Haves

Diabetic experience is helpful but not required.
Previous experience in a medical office setting is preferred.

Responsibilities

Greet and escort patients to exam rooms.
Room patients according to rooming standards and set up exam rooms.
Interview patients; measure and record vital signs, including pulse, temperature, blood pressure, weight, and height.
Give injections and other medications under physician supervision when applicable.
Instruct patients on preparation for tests and procedures.
Record laboratory, x-ray, ECG, and other pertinent medical data in patient charts.
Handle incoming and outgoing mail and ensure doctors receive necessary information.
Clean and stock exam rooms, including monthly instrument cleaning, sterilization, and supply refills as needed.
Handle patient telephone calls as directed by the Triage Nurse.
Screen calls to physicians and relay physician advice, information, and instructions to patients.
Call prescriptions and refills in to pharmacies under physician direction.
Schedule special appointments, including referrals, surgeries, x-rays, and laboratory appointments.
Assess and schedule patient appointments.
Communicate politely and clearly with callers, patients, physicians, staff, and others, providing high-quality customer service.
Complete assigned duties in a timely and accurate manner.
Maintain cooperative and supportive professional working relationships as part of a team.
Assist providers with procedures.
Abstract patient medical information into the EMR.
Comply with company policies and procedures.
Maintain regular and reliable attendance.
Maintain confidentiality of patient information.
Perform other related duties assigned by management.