Certified Medical Assistant

Endeavor Health•Warrenville, IL

11d•$23 - $34

About The Position

Under general supervision, the Certified Medical Assistant works independently and as part of a team to support patients and their families through health education and care management in coordination with health care providers and systems. The role uses an empowerment approach, provides wellness coaching to reduce or eliminate high-risk behaviors, and encourages habits that contribute to a higher quality of life. The position also develops and distributes health education materials, discusses customized care plans and action goals, and coordinates care with health-related vendors and community resources. This is a full-time position in Warrenville, Illinois, working 40 hours per week, Monday through Friday, in 8-hour shifts from 8:00 a.m. to 4:30 p.m. The hourly pay range is $22.58–$33.87, with the offered rate determined in part by expertise and years of experience.

Requirements

Two years of experience in an outpatient ambulatory care setting.
One year of Epic user experience.
Knowledge and understanding of insurance and payor mix.
Experience working with healthcare systems and community-based organizations.
Ability to handle multiple responsibilities, stress, and high workloads.
Ability to adapt readily to change.
Working knowledge of Microsoft Office products.
Ability to work as part of a multidisciplinary team.
Strong organizational skills and excellent written and oral communication skills.
Ability to work effectively with staff, community members, family members, and external agencies.
Demonstrated problem-solving and decision-making skills, with the ability to exercise initiative.
Knowledge and understanding of continuous quality improvement principles.
Current CMA certification or registration, or the listed alternative credentials: Certified Health Coach or National Board credential.

Nice To Haves

CPR or BLS certification from the American Heart Association (AHA) is preferred.

Responsibilities

Provide support, empowerment, education, and care management services to identified patients.
Verify patient eligibility using criteria reports.
Identify support needs for patients and their caregivers or families.
Develop or modify care plans, guide patients in initiating them, and help patients overcome self-management challenges based on the provider’s plan of care.
Assess patients’ physical activity, dietary habits, cigarette smoking habits, and social and economic resources.
Work with patients who have readmission issues to help prevent recurrence.
Provide prescriptions, durable medical equipment, and outpatient services to appropriate patients as needed.
Review designated patients, including readmissions, CHF, AMI, PNA, COPD, and other high-risk patients as assigned.
Document actions in the required electronic medical record system and complete required documentation of patient services.
Maintain a daily caseload and discuss complex patients who may need a higher level of care management with the RN Care Manager.
Coordinate with the RN Care Manager to develop or modify care plans and help patients initiate and follow them.
Use community resources to help ensure patients can access resources and disease-specific care options.
Request provider referrals for needed services and facilitate access to community resources.
Collaborate with providers and the RN Care Manager to educate patients with chronic illness about evidence-based standards of care and self-management.
Participate in assigned performance improvement activities.
Provide baseline measures and benchmarks for quality improvement and outcome tracking.