About The Position

The Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant helps address the patient’s chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing patient care; and may administer ordered medications within the Medical Assisting scope and state guidelines. The role also includes preparing patients for examinations and supporting clinical and administrative operations. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation. The role requires a high school diploma or GED and enrollment in an approved Medical Assistant program within 30 days of employment. An active Medical Assisting certification from an accepted certifying organization is required within 12 months of the start date. BLS certification timing depends on the location: it is required at hire at Roper St. Francis Healthcare locations, preferred at hire and required before independent patient care at BSMH. Externship or clinical laboratory training and one year of recent Medical Assisting experience are preferred. Mercy Health describes itself as a faith-based, patient-focused organization committed to compassion, human dignity, integrity, service, and stewardship. Benefits may vary by market and employment status.

Requirements

  • High school diploma or GED.
  • Enrollment in an approved Medical Assistant program within 30 days of employment.
  • Active Medical Assisting certification from an accepted certifying organization within 12 months of the start date. Listed certifications include CMA, RMA, CCMA, NCMA, and NRCMA, subject to state acceptance restrictions; ABR-OE is acceptable if the incumbent cannot obtain MA certification, subject to state restrictions.
  • BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
  • Strong oral and written communication skills.
  • Ability to work collaboratively with patients, families, and teams in a high-volume environment.
  • Knowledge of medical terminology.
  • Attention to detail.
  • Ability to multitask.
  • Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

  • Completion of externship or clinical laboratory training.
  • One year of recent Medical Assisting experience.
  • BLS Basic Life Support certification at hire for BSMH.

Responsibilities

  • Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
  • Collect patient data, identify significant changes in patient condition, and report changes to the provider.
  • Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
  • Demonstrate standards of excellence in interactions with internal and external customers.
  • Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
  • Show patients to examination rooms and prepare them for the physician.
  • Record patients’ medical histories, vital statistics, and information such as test results in medical records.
  • Interview patients and measure vital signs, weight, and height.
  • Prepare and administer medications as directed by a physician and within the applicable scope and guidelines.
  • Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing.
  • Provide authorized prescription and drug refill information to pharmacies as directed by a provider.
  • Explain treatment procedures, medications, diets, or physician instructions to patients.
  • Clean and sterilize instruments and dispose of contaminated supplies.
  • Perform routine laboratory tests and sample analyses.
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
  • Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

  • Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
  • Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
  • Tuition assistance, professional development, and continuing education support.
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