Certified Medical Assistant

Arkansas Children's Hospital Northwest•Springdale, AR

About The Position

The Registered/Certified Medical Assistant (CMA) provides advanced clinical and administrative support within Arkansas Children’s primary and specialty ambulatory clinics. Working under the direct supervision and delegation of a licensed provider, the CMA partners with providers, nurses, and the interdisciplinary care team to deliver safe, high-quality pediatric care. This role performs a broader scope of delegated clinical functions and supports quality, safety, and operational excellence across the clinic environment. This position is in the Springdale Primary Care Lab at the Children’s Center for Health & Wellness. Strong phlebotomy skills are needed. The schedule is Monday through Friday, 8:30 a.m. to 5 p.m. The role is designated safety sensitive; current medical marijuana users cannot be hired. Arkansas Children’s is a tobacco-free workplace, and flu vaccines are required.

Requirements

High school diploma or GED.
Completion of an accredited medical assistant program.
One of the following certifications is required: Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA), National Certified Medical Assistant (NCMA), or Registered Medical Assistant.
Strong phlebotomy skills.
Current users of medical marijuana are not eligible because the position is safety sensitive.
Flu vaccination is required.

Nice To Haves

One year of healthcare or related-setting experience as a medical assistant is listed as recommended work experience.

Responsibilities

Provides pediatric clinical support, including patient intake, vital signs, growth assessment, and accurate EHR documentation.
Administers medications and immunizations, including vaccines, under provider order and within delegated scope, following medication safety standards, pediatric protocols, and documentation requirements.
Performs delegated venous and capillary phlebotomy and specimen collection in accordance with laboratory, safety, and competency standards.
Conducts delegated point-of-care testing and clinic-based diagnostics, documenting and communicating results according to workflow.
Recognizes changes in patient condition and promptly notifies the licensed provider, supporting emergency response and patient safety protocols.
Maintains accurate and complete documentation in Epic, including clinical procedures, patient education, order workflows, secure messaging, result note workflows, and downtime processes.
Contributes to quality improvement and population health initiatives, including Vaccines for Children (VFC), Patient-Centered Medical Home (PCMH), and other performance programs.
Provides patient and family education as directed, using effective communication to promote understanding, engagement, and family-centered care.
Supports clinic flow, infection prevention standards, and operational efficiency.
Performs additional duties as assigned to support safe, efficient, high-quality patient care.