Certified Medical Assistant (CMA)- Acworth Health Park Pediatrics

Wellstar Health System•Acworth, GA

About The Position

The Certified Medical Assistant (CMA) provides clinical and administrative support to physicians and other healthcare professionals to facilitate efficient patient care in a fast-paced medical setting. The CMA performs front- and back-office functions and works under the direction of the Nurse Supervisor and/or Practice/Office Manager. Responsibilities include gathering and recording vital signs and other pertinent patient information, preparing patients for examinations, assisting with treatments, coordinating tests and follow-up care, and documenting treatment in the medical record. The CMA anticipates patient needs and symptoms, responds appropriately, and keeps patient safety and experience central to care delivery. The role requires competency to serve patients of all ages. The CMA provides relationship-based, patient-centered care that reflects population-specific characteristics and cultural diversity. The role collaborates with patients, families, providers, nurses, and clinical staff; may support front-office operations; and participates in huddles, meetings, quality improvement, and professional development activities. The CMA follows clinical guidelines, applicable laws and regulations, organizational policies, and required competencies. The position may include precepting new team members or students, providing coverage for staff absences, and performing other assigned duties.

Requirements

High school diploma or GED and a medical assisting certificate.
At hire, hold BLS, ARC-BLS, or BLS-I certification.
At hire, hold a medical assistant credential: CMA, NRCMA, NCMA, RMA, or CCMA.
Current certification from one of the following credentialing bodies: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA).
Must be able to work quickly and efficiently to support patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Strong organization and attention to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting is preferred; minimum one year is specified.
Experience in the area or specialty for which the candidate is applying is preferred.

Responsibilities

Provide relationship-based, patient-centered care that adapts to patients’ age, gender, disease, and cultural diversity.
Partner and communicate with patients and, as appropriate, their significant others or family to help keep patients at ease.
Prepare patients for visits with physicians or APPs.
Prepare rooms and equipment and assist physicians or APPs with patient treatment.
Carry out orders generated from office visits and respond to patient requests outside of visits.
Maintain patient safety at all times.
May assist with check-in, check-out, scheduling, and other front-office functions.
Provide care according to recognized clinical practice guidelines and standards from the AAMA or similar organizations.
Follow applicable federal, state, and local laws and regulations, industry standards, and Wellstar policies and procedures.
Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
Participate in daily huddles, staff meetings, workgroups, and committees, representing the medical assistant perspective.
Contribute to an inclusive, collaborative team environment and participate in quality improvement initiatives.
May serve as a preceptor for onboarding or training team members, trainees, or students.
Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
Identify opportunities to improve care delivery and suggest solutions; pursue training or mentorship for professional growth.
Use material resources responsibly, minimize waste of supplies and medications, and alert supervisors or ordering staff when supplies are low.
May provide staffing coverage for absences, vacation, and leave.
Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.