Adult - Certified Medical Assistant (Bilingual Spanish)

HOPE Clinic•Houston, TX

11d•$17 - $20•Onsite

About The Position

The Certified Medical Assistant performs office and clinical duties that support the efficient operation of HOPE Clinic’s Family & Internal Medicine practice. Working as part of clinical teams across the clinic’s medical specialties, the assistant collects test samples, maintains patient records, explains common medical procedures, and assists with basic examinations under the direction of a licensed healthcare provider. The role includes supporting patient intake and flow, assisting with examinations and procedures, providing ordered treatments, performing laboratory and diagnostic procedures, educating patients as directed by providers, and helping patients with follow-up instructions. The assistant also supports front-desk functions, telephone triage and communications, record management, supply inventory, and coverage across departments and clinic sites. The position requires fluency in English and bilingual ability in English and Spanish, Arabic, Burmese, Chinese, Vietnamese, or another language as specified by the posting.

Requirements

High school diploma or GED.
Completion of a Medical Assistant training program.
CMA or RMA certification, or willingness to obtain it within the three-month probationary period.
Fluency in English and bilingual ability in English and Spanish, Vietnamese, Chinese, Burmese, Arabic, or another language as specified by the posting.
Knowledge of HIPAA privacy and confidentiality standards and ability to maintain them.
Knowledge of Microsoft Office and ability to use the Internet.
Ability to use basic office equipment, such as a computer and copier.
Strong written and oral communication skills.
Above-average language ability, including public speaking and writing.
Detail-oriented, able to handle multiple tasks, and a team player.
Excellent customer service skills and ability to work with patient complexity and diversity.
Willingness to work in different departments and/or travel to satellite sites for coverage.
Good transportation and a valid Texas driver’s license.

Nice To Haves

Associate degree.
Two or more years of healthcare experience.
At least two years in health education, patient navigation, and/or health-clinic patient assistance.
Experience as a Medical Assistant.
Insurance and medical experience.

Responsibilities

Perform front-desk, eligibility, and checkout procedures.
Place patients in examination rooms, obtain histories and vital signs, and document information in medical records.
Assess appointment needs and identify the reason for each visit.
Assist providers with patient examinations and procedures.
Encourage new patients to provide vaccine documentation and other medical records, including medication lists and previous-provider information.
Provide treatments as ordered, including aerosol treatments, immunizations, and injections.
Assess patients’ medical and education needs and provide education as directed by the provider.
Discharge patients with required documents and provider instructions.
Perform laboratory and diagnostic procedures, including venipuncture, urinalysis, glucose and hemoglobin testing, and electrocardiograms.
Apply vaccine schedules according to CDC recommendations and provider orders, and learn to use Immtrac2.
Provide translation assistance as needed.
Triage patients in person and by telephone.
Answer telephone calls and messages within the same day.
Provide education and instructions about laboratory and diagnostic results and medication refills by telephone and in person.
Keep examination rooms and the nursing station stocked and organized.
Review providers’ schedules throughout the day and before the shift to support patient flow.
Follow up on missed appointments as directed by providers.
Work with team members and managers on daily duties and new programs.
Coordinate with other clinical departments to ensure adequate medical-assistant coverage.
Participate in performance-improvement activities, staff training, and weekly team huddles.
Report errors or issues promptly to a supervisor.
Protect medical records and patient health information in accordance with HIPAA standards.
Order medical supplies based on inventory needs.
Provide excellent customer service and support high-quality patient care.
Scan medical records as needed.
Provide flexible coverage across departments, including OB/GYN, Pediatrics, and Adult Medicine.
Attend on-site and off-site community engagement activities and clinic events as needed.
Perform other duties assigned in support of HOPE Clinic’s mission, vision, and values.