Certified Medical Assistant

Concentra • Toms River, NJ

9d • $20 - $26

About The Position

The Medical Support Specialist (MSS) provides routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The role delivers efficient, accurate, one-on-one patient care in a fast-paced environment, ensuring quality clinical care and a positive patient experience. The position also performs front- and back-office duties, supports patient flow, maintains equipment and supplies, and follows applicable safety, confidentiality, and documentation requirements.

Requirements

• Vocational/Technical/Business School education level.
• Graduate of an accredited medical assistant program, with completion of an externship highly preferred; alternatively, at least one year of direct patient care experience as a medical assistant, or military medical specialist experience.
• Must meet credentials in the state of employment in accordance with state requirements and applicable regulations.
• Customarily has at least six months or more of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Demonstrated service mentality, attention to detail, sense of urgency, initiative, and flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and ability to interact with people tactfully and professionally.
• Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Ability to communicate clearly and professionally, verbally and in writing.
• Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
• Must participate in initial and ongoing training as required.
• Must obtain certifications required of Medical Support Specialists, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
• Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

• Completion of an externship in an accredited medical assistant program.
• Working knowledge of state-specific occupational medicine requirements.

Responsibilities

• Perform DOT and Non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
• Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
• Assist providers during examinations and treatment.
• Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
• Prepare and assist the clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
• Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.
• Maintain and operate medical devices and equipment, including calibration and recordkeeping in accordance with current policy and procedures.
• Immediately notify the supervisor if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Assist with patient flow and volume in partnership with center leadership.
• Keep patients informed of expected wait times throughout their center visit.
• Perform front- and back-office clerical tasks associated with patient care and proper recordkeeping.
• Ensure accuracy in documentation.
• Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multiline telephone system, and distributing employer results or paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Help maintain a neat, clean, and orderly appearance throughout the facility.
• Complete applicable training, including monthly clinical competency training.

Benefits

• 401(k) retirement plan with employer match.
• Medical, vision, prescription, telehealth, and dental plans.
• Life and disability insurance.
• Paid time off and extended illness days.
• Colleague referral bonus program.
• Tuition reimbursement.
• Commuter benefits.
• Dependent care spending account.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree