Certified Medical Assistant (Primary Care)

Cascadia Health•Portland, OR

5d•Onsite

About The Position

The Certified Medical Assistant (CMA) supports high-quality, patient-centered care in a trauma-informed, culturally responsive, integrated primary care environment. The role helps maintain patient flow, assists providers with clinical tasks, follows infection-control protocols, and contributes to a safe, welcoming clinic. The CMA performs clinical and administrative duties within their scope of practice and in accordance with organizational policies and protocols. The position is based at Plaza Health Center in Southeast Portland, Oregon, and requires frequent travel to other health centers in the Portland metro area. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The clinic integrates primary care with mental health and addiction services. The work involves variable workflows and requires managing priorities, adjusting to disruptions, and responding to changing circumstances. The role includes both real-time, floor-based clinical work and asynchronous administrative work, including processing prior authorizations, managing in-basket tasks, answering patient calls, and handling faxes.

Requirements

Graduate of an accredited Medical Assistant program.
Current Medical Assistant certification through an accredited organization, such as AAMA or NCCT; required credentials must remain active and in good standing.
Current CPR certification that remains valid.
Ability to travel between clinic sites as needed.
Strong interpersonal and communication skills and a patient-centered, trauma-informed approach.
Proficiency in clinical and administrative tasks within the CMA scope of practice.
Ability to work collaboratively with people from diverse backgrounds, including people experiencing mental health and substance use challenges.
Effective problem-solving, time-management, and organizational skills.
Basic computer literacy, including data entry, report generation, and navigation of EHR systems.

Nice To Haves

Six months of experience as a Medical Assistant in a clinical setting is preferred.
Two years of experience in a clinical setting is preferred.
Experience with electronic health records, especially Epic, is preferred.

Responsibilities

Greet patients, escort them to examination rooms, prepare them for visits, verify information, complete screenings, document in the EHR, and prepare rooms.
Measure and record vital signs, including height, weight, MAP, blood pressure, pulse, respiratory rate, temperature, and pain level.
Perform ordered point-of-care testing and CLIA-waived laboratory procedures, including specimen collection and nasal or throat swabs.
Perform venipuncture, collect and prepare laboratory specimens for transport, and log results.
Administer medications and intramuscular or subcutaneous vaccinations under provider direction and within scope of practice.
Assist providers with clinical procedures, including wound care, dressing changes, suture and staple removal, and basic diagnostic tests such as EKGs.
Relay provider-directed information to patients and help ensure they understand care plans and follow-up steps.
Manage in-basket tasks, including patient messages, refill requests, and provider communications.
Document patient interactions and clinical data accurately and promptly in the electronic health record.
Communicate with providers, patients, and team members to relay messages, coordinate care, and address inquiries.
Process medication refill requests according to protocol and communicate with providers and patients in a timely manner.
Maintain clean, stocked clinical areas and prepare examination rooms, supplies, and equipment for daily operations.
Follow infection-control procedures, including hand hygiene, personal protective equipment use, and instrument sterilization using an autoclave.
Monitor and document the operational status of clinic equipment, including daily checks of the AED and other essential devices.
Support compliance with OSHA, HIPAA, and organizational standards.
Participate in quality improvement initiatives, staff meetings, and mandatory training.
Travel between clinic sites as needed.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks of PTO in their first year.
Medical coverage beginning the first of the month following hire.
Dental coverage beginning the first of the month following hire.
VSP vision discount plan.
403(b) retirement plan, eligible after 60 days, with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution of up to 5% at fiscal year-end.
Flexible Spending Account with medical, dependent-care, and transportation options.
Short-term disability insurance.
Long-term disability insurance.
Life insurance.
Paid bereavement leave.
Paid jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work Reimbursement.