Certified Medical Assistant

UROLOGY CLINICS OF NORTH TEXAS PLLC•Rockwall, TX

8d•Onsite

About The Position

The Certified Medical Assistant (CMA) provides clinical and administrative support to physicians and Advanced Practice Providers in delivering patient care. The role maintains patient flow, prepares patients and assists with examinations and procedures, handles patient calls and prescriptions, schedules surgeries, and helps keep the clinic safe, stocked, and compliant with OSHA and CLIA standards. The CMA opens and prepares the clinic and exam rooms, performs assigned clinical tasks, documents work in the electronic health record, and supports communications and administrative workflows. The position follows established procedures and requires recognizing when patient symptoms or clinic issues should be escalated to a provider or the Clinic Manager. This is a fast-paced clinical role involving direct patient contact. The schedule may include early openings, delays that result in working later, and coverage at other UCNT locations as needed. Scrubs are required work attire.

Requirements

Active Certified Clinical Medical Assistant (CCMA) certification, maintained with required continuing education units.
Ability to perform specimen collection, vital signs, urinalysis, injections, phlebotomy, catheterization, and instrument sterilization.
Basic understanding of urology terminology, medications, procedures, and instruments.
Knowledge of medical office methods and procedures.
Basic computer skills and familiarity with the practice's EMR/PM and document management systems.
Excellent interpersonal, verbal, and written communication skills with patients, family members, coworkers, and providers.
Ability to multitask and pay close attention to detail.
Professional appearance and demeanor; scrubs are required work attire.

Nice To Haves

Experience in a urology or specialty medical practice.
Surgery scheduling experience.

Responsibilities

Arrive at the assigned workstation prepared to work at the scheduled start time and open the clinic by preparing rooms, equipment, and systems, running urine controls, and completing chart preparation.
Clean, prepare, and stock exam rooms, the lab area, and restrooms.
Maintain efficient patient flow and prepare patients for and assist providers with examinations and procedures.
Perform provider-assigned tasks, including specimen collection, vital signs, urinalysis, injections, blood draws, and catheterization.
Prepare laboratory specimens and follow the lab insurance matrix for send-out specimens.
Document medical assistant workflow in the appropriate EHR templates.
Answer and return patient calls, discuss acute symptoms with the provider when necessary, and complete calls by the end of each day.
Process and document prescriptions in the patient's EHR in a timely manner and document calls and outside communications in patient records.
Complete medication prior authorizations, Title 19 (Medicaid) forms, and Letters of Medical Necessity as needed.
Schedule outpatient and inpatient surgeries and services as assigned.
Clean, disinfect, and sterilize instruments daily; maintain and document the cystoscope pressure-testing, cleaning, and sterilization station; and perform weekly autoclave spore testing.
Complete required OSHA logs on time and maintain applicable OSHA standards and CLIA requirements.
Protect patient privacy and follow HIPAA and UCNT confidentiality standards.
Maintain medical supplies, place orders with approved vendors or notify the Clinic Manager of supply needs, and keep supply and sample cabinets clean and maintained.
Keep exam room and provider files stocked weekly or daily as needed.
Perform chart take-down, place PHI and unscanned reports in designated scan bins, confirm provider chart notes are complete weekly, and shred dictation notes.
Complete missing-results reports as assigned and notify the call center of physician schedule changes.
Complete special projects assigned by the Clinic Manager or other management members and perform other duties as assigned.