Adult - Certified Medical Assistant (Bilingual Spanish)

Asian American Health Coalition • Houston, TX

16h • Onsite

About The Position

The Certified Medical Assistant works in HOPE Clinic’s Family & Internal Medicine department, supporting clinical and office operations across the clinic’s medical specialties. Under the direction of a licensed healthcare provider, the position assists with examinations and procedures, collects test samples, maintains patient records, explains common medical procedures, and helps ensure efficient patient care and clinic operations. The role reports to the Certified Medical Assistant Team Lead or an assigned supervisor.

The position requires completion of a Medical Assistant training program and a CMA or RMA credential, which may be obtained within the three-month probationary period. A high school diploma or GED is required; an associate degree is preferred. Fluency in English and bilingual ability in English and Spanish, Arabic, Burmese, Chinese, Vietnamese, or another specified language is required. The listed salary range is $16.50–$19.50 per hour.

Requirements

• High school diploma or GED.
• Completion of a Medical Assistant training program.
• CMA or RMA credential, or willingness to obtain one within the three-month probationary period.
• Fluency in English and bilingual ability in English and Spanish, Arabic, Burmese, Chinese, Vietnamese, or another specified language.
• Knowledge of HIPAA privacy and confidentiality standards.
• Knowledge of Microsoft Office and ability to use the Internet.
• Ability to use basic office equipment, such as a computer and copier.
• Strong written and oral communication skills.
• Attention to detail and ability to manage multiple tasks.
• Ability to handle complex work and serve a diverse patient population.
• Teamwork and excellent customer-service skills.
• Willingness to work in different departments and travel to satellite sites for coverage.
• Reliable transportation and a valid Texas driver’s license.

Nice To Haves

• Associate degree.
• Two or more years of healthcare experience preferred.
• At least two years in health education, patient navigation, and/or health clinic patient assistance preferred.
• Experience as a Medical Assistant.
• Insurance and medical experience.

Responsibilities

• Handle front-desk, eligibility, and checkout procedures.
• Place patients in exam rooms, obtain their histories and vital signs, and document information in medical records.
• Assess appointment needs and identify the reason for each visit.
• Assist providers with patient examinations and procedures.
• Encourage new patients to provide vaccine documentation and other relevant medical records, including medication lists and previous providers’ information.
• Provide treatments as ordered, including aerosol treatments, immunizations, and injections.
• Assess patient medical and health-education needs and provide education as directed by the provider.
• Discharge patients and provide their documents and provider instructions.
• Perform laboratory and diagnostic procedures, including venipuncture, urinalysis, glucose and hemoglobin testing, and electrocardiograms.
• Apply vaccine schedules according to CDC recommendations and provider orders; learn to use ImmTrac2.
• Provide translation assistance as needed.
• Triage patients in person and by telephone.
• Answer telephone calls and messages within the same day.
• Provide education and instructions about laboratory and diagnostic results and medication refills, by telephone and in person.
• Keep exam rooms and nursing stations stocked and organized.
• Review providers’ schedules throughout the day and before shifts to support patient flow.
• Follow up on missed appointments as directed by providers.
• Coordinate daily duties and new programs with team members and managers.
• Support other clinical departments as needed to ensure adequate Medical Assistant coverage.
• Participate in performance-improvement activities, staff training, and weekly team huddles.
• Promptly report errors or issues to a supervisor.
• Protect medical records and patient health information according to HIPAA standards.
• Order medical supplies based on inventory needs.
• Provide excellent customer service and support high-quality patient care.
• Scan medical records as needed.
• Provide coverage across departments, including OB/GYN, pediatrics, and adult medicine.
• Attend on-site and off-site community engagement activities and clinic events as needed.
• Perform other duties assigned in support of HOPE Clinic’s mission, vision, and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED