Certified Medical Assistant

ALLERGY PARTNERS•Frisco, TX

3d•Onsite

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and provide professional medical care in accordance with Allergy Partners policies and procedures. The role performs provider-identified functions and procedures, documents assessments, care delivery, patient condition, reactions, and progress, and serves as a liaison between providers and patients. The assistant also reinforces patient and family education as requested by providers and performs administrative duties that support patient care. Clinical work includes preparing patients for examinations and treatments, taking vital signs, assisting physicians, performing ordered allergy and breathing tests, administering injections as permitted by state law and scope of practice, monitoring patients after allergy injections, maintaining emergency equipment, and completing accurate electronic medical records and service charges. The role also supports office operations, insurance and billing processes, inventory, referrals, scheduling, financial processes, compliance, and community engagement. The position has no supervisory responsibilities and may be cross-trained in front-office activities.

Requirements

High school diploma required.
CMA/RMA credential from an accredited program or ABR-OE required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with Internet applications.
Knowledge of electronic medical records, practice-management, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform a full range of body motion, manual and finger dexterity, and eye-hand coordination; stand and walk; occasionally lift and carry items weighing up to 30 pounds; and meet normal visual acuity and hearing requirements.
Ability to work under stressful conditions and potential exposure to bodily fluids and clinic-related hazards.

Nice To Haves

At least one year of experience in a medical practice is preferred; formal education will also be considered.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
Assist physicians when requested and scribe for providers as required by the role.
Perform allergy prick and/or intradermal testing and spirometry or other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate and reinforce patient and family teaching or counseling as requested by providers.
Administer biologic injections and allergy injections as ordered and permitted by state law, scope of practice, and applicable protocols.
Obtain blood, buccal, or genetic-material samples as ordered and allowed by state regulations.
Monitor patients for possible adverse reactions after allergy injections and maintain emergency equipment, including oxygen and the crash cart.
Answer patient-related telephone calls and respond according to clinical protocol.
Follow standardized protocols and workflows; obtain referrals and insurance authorizations as needed.
Schedule radiology and laboratory tests and make specialist referrals as directed by providers.
Maintain clinical supply stock and medication samples.
Document personally provided services accurately in the electronic medical record and enter related charges in accordance with practice guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Ensure accurate insurance verification, billing, and coding; review accounts receivable reports and support timely claims resolution.
Oversee clinical supply and inventory management and collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections.
Oversee medical-record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Maintain knowledge of relevant practice-management and other computer software.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security, within designated timeframes.
Follow practice policies, procedures, applicable laws, and cybersecurity requirements; report policy violations and incidents through the appropriate channels.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Report incidents to a supervisor, Practice Manager, or Compliance Officer as appropriate.
May be cross-trained in front-office duties such as answering phones, scheduling patients, taking payments, and other administrative activities.