Certified Medical Assistant

One Medical•West Hartford, CT

11d•Onsite

About The Position

One Medical Certified Medical Assistants, internally known as Lab Services Specialists/Member Support Specialists, provide venipuncture and other clinical support services while helping patients have an exceptional in-office experience. The role serves as an ambassador for patients and the first point of contact, helping remove barriers to care and maintaining an inviting, on-brand office environment. The position combines specimen collection with patient-facing administrative and front-desk support, and requires collaboration with providers, practice coordinators, operations managers, and virtual medical teams. The Certified Medical Assistant uses empathy, communication, service focus, and problem-solving skills in interactions with patients and teammates. This is a full-time, 40-hour-per-week role with 8-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m. The position is based in One Medical’s West Hartford and Glastonbury, Connecticut offices.

Requirements

Active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or completion of relevant Medical Assistant training through a branch of the armed forces.
At least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience.
Perform patient intake, manage same-day schedules, arrange follow-up appointments, apply knowledge of billing and insurance, monitor patient feedback, and assist with outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem-solving, and support for providers’ ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.