Certified Medical Assistant , Crisis Center (PRN)

AltaPointe Health•Mobile, AL

About The Position

The Certified Medical Assistant supports patient care at the Crisis Center by assisting with assessments, administering screenings and injections, coordinating care, maintaining medical records, and responding to patient needs. The role works with physicians, CRNPs, PAs, and other treatment-team members, and may perform additional location-specific duties such as distributing prescriptions, supporting admissions and discharges, and coordinating services for consumers in crisis. The position requires timely, accurate documentation and adherence to AltaPointe policies, procedures, and professional ethics.

Requirements

Maintain current national certification as a Certified Clinical Medical Assistant.
Have highly professional verbal and written communication skills.
Be able to withstand continual deadlines and maintain concentration and accuracy despite frequent interruptions.
Attain within six months of employment general knowledge of nursing care and psychiatric disorders; knowledge of medical terminology, pharmacology, crisis intervention, electronic health records, cultural diversity, Trauma Informed Care Principles, clerical skills, office equipment, and medical and behavioral-health screening tools.
Demonstrate safe medication-administration practices, including intramuscular injections.
Be able to stand for long periods; bend, stoop, kneel, crouch, reach, and lift at least 10 pounds; and have visual acuity in at least one eye and manual dexterity.
Perform frequent standing, squatting or lunging, fine manipulation, and lifting of items up to 1–5 pounds; push or pull with up to 1–5 pounds of force.
Sit frequently for periods of 5–10 minutes and, for documentation, potentially for 1.5–3 hours.

Responsibilities

Greet patients professionally and assist with assessments, including height, weight, vital signs, and current medications.
Assist with SAMHSA grant and UDS data requirements.
Administer medical and psychiatric screening tools, including UNCOPE, PHQ-2/9, and the GPRA service tool, as appropriate.
Administer injections in accordance with the Seven Rights of medication administration.
Communicate with the treatment team about consumers’ physical and mental conditions and report laboratory results to the physician or CRNP.
Respond to patient phone calls in a timely and appropriate manner, call in prescriptions as directed by authorized prescribers, and facilitate prescription prior authorizations.
Update medical records, obtain and scan releases, verify insurance eligibility, and enter accurate information in the EHR.
Assist with hospital admissions and laboratory services, schedule appointments with outside providers, and collect and prepare specimens as needed.
Instruct patients about medications and special diets as needed and draw blood as directed.
Provide emergency care as needed, including CPR and MindSet, in accordance with AltaPointe policies and procedures.
Recognize crisis situations and de-escalate or resolve them appropriately.
Demonstrate medical-assistant competencies and perform related clerical tasks, including copying and faxing documents.
Depending on location, distribute prescriptions, assist with patient-assistance pharmacy forms, complete admissions, discharges, and transfers, coordinate services for consumers in crisis, distribute Daily DSR reports, and provide relief for other staff.
Coordinate with personnel involved in the release of protected health information to ensure compliance with organizational policies, procedures, and legal requirements.
Seek clinical supervision and consultation, accept suggestions for improvement, and work to enhance clinical skills.
Document promptly, accurately, legibly, and in accordance with AltaPointe policy; keep forms, notes, logs, and other written information current.
Perform other duties as assigned by the supervisor.