Certified Medical Assistant

One Medical•Westport, CT

11d•$26 - $28•Onsite

About The Position

One Medical is seeking a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to work in an office-based primary care setting. The role provides venipuncture and other clinical support services while creating a positive patient experience, serving as an ambassador for patients, and helping maintain the appearance and readiness of the office. The position also provides front-desk and administrative support as requested by the Practice Coordinator, Operations Manager, or providers. The Certified Medical Assistant combines specimen collection skills with strong interpersonal communication, empathy, and customer service. The role supports patients across clinical and administrative interactions and works collaboratively with providers, teammates, and virtual care staff. The position is full-time, 40 hours per week, with eight-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m. It is based in the Westport office, with coverage as needed in Darien and New Canaan, and very occasionally Mamaroneck, New York. The work schedule may change based on business direction. Compensation is $25.75 to $27.75 per hour on a standard full-time schedule. Total compensation may depend on factors such as skills, experience, and work location, and may include benefits.

Requirements

Hold an active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or complete relevant Medical Assistant training through a branch of the armed forces.
Have at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Have a high school diploma or equivalent.
Demonstrate strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Have strong written and verbal communication skills.
Be proficient with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Have experience working on collaborative, diverse, multidisciplinary teams.
Demonstrate confidence and the ability to instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrate persistence through change, willingness to take action on challenges, and the ability to learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient-feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical-record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical insurance plans.
Dental insurance plans.
Vision insurance plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity leave.
Company-paid paternity leave.
Basic life insurance paid 100% by One Medical.
Short-term and long-term disability insurance paid 100% by One Medical.