Certified Medical Assistant

ALLERGY PARTNERS•Raleigh, NC

3d•Onsite

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being by performing functions and procedures identified by the provider. The role assists in delivering professional medical care in accordance with Allergy Partners policies and procedures, documents assessments and care, and serves as a liaison between providers and patients. It also reinforces patient and family education as requested and performs administrative duties that support patient care. The position provides clinical support, including preparing patients for examinations, assisting physicians, conducting ordered allergy and breathing tests, administering injections within applicable scope and state regulations, monitoring patients for adverse reactions, maintaining emergency equipment, and documenting services in the electronic medical record. The role also supports office operations, insurance and billing processes, supply management, compliance, and other administrative activities. The position reports to the Practice Manager and has no supervisory responsibilities.

Requirements

High school diploma required.
CMA/RMA credential from an accredited program or ABR-OE required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical record documentation standards.
Understanding of medical coding based on medical record notes to support accurate billing.
Comfort using email and interacting with Internet applications.
Knowledge of electronic medical records, practice management, and word processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to meet the position’s physical demands, including standing and walking, manual and finger dexterity, and eye-hand coordination; occasional lifting and carrying of items up to 30 pounds.
Normal visual acuity and hearing are required.

Nice To Haves

At least one year of experience in a medical practice is preferred; formal education will also be considered.
Experience or ability to cross-train in front-office activities.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick and/or intradermal testing and spirometry or other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic injections and allergy injections as ordered and as permitted by state law and scope of practice.
Obtain blood, buccal, genetic, or other samples as ordered and allowed by state regulations.
Monitor patients for possible adverse reactions after allergy injections.
Maintain emergency equipment, including oxygen and crash carts.
Answer patient-related telephone calls and respond according to clinical protocol.
Scribe for providers when requested or required by the role.
Follow standardized protocols and workflows.
Obtain referrals and insurance authorizations as requested; schedule radiology and laboratory tests and make specialist referrals as directed by providers.
Maintain clinical supply stock and medication samples.
Document personally provided services accurately in the electronic medical record and enter related charges in accordance with practice guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support insurance verification, billing, and coding accuracy.
Manage clinical supplies and inventory.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections.
Review accounts receivable reports and support timely claims resolution.
Oversee medical record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Maintain knowledge of practice management and other computer software relevant to job functions.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within required timeframes.
Comply with practice and department policies, report policy violations and incidents through appropriate channels, and participate in cybersecurity efforts and required training.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Comply with applicable clinical regulations, policies, procedures, and state and federal laws.
May cross-train in front-office activities, including answering phones, scheduling patients, taking payments, and other administrative work.