Certified Medical Assistant - Adult OP Services

Ochsner Health•Monroe, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports delivery of health care services to patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to keep patient visits flowing efficiently. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role is based in a patient care environment and includes routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. This description summarizes the role and is not an exhaustive list of duties; responsibilities may change or be added.

Requirements

High school diploma.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support patients and providers throughout patient visits.
Ensure patients and providers are prepared for visits.
Ensure patients’ questions are answered before they leave and prepare rooms for the next appointment.
Provide excellent patient service through effective communication in person and by telephone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt conduct to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and concerns relating to patient or employee safety, patient privacy, or compliance.