Certified Medical Assistant

Vanderbilt University Medical Center•Clarksville, TN

About The Position

The Certified Medical Assistant supports providers in a pediatric clinic by assisting with office examinations and procedures, organizing patient flow, collecting and documenting screening data, and performing in-office diagnostic testing. The role also supports patient and family education, maintains clean rooms and instruments, manages supplies, schedules appointments and testing, triages calls and emails, handles physician correspondence, and manages insurance referrals. The position requires strong organization, the ability to manage multiple tasks, and effective teamwork. The Medical Assistant works under the direct supervision of the Provider/Office Manager.

Requirements

Graduate of an approved discipline-specific medical assistant program.
One year of relevant work experience.
Ability to organize work, manage multiple tasks safely, and work effectively as part of a team.

Responsibilities

Use current technology to bring patients from waiting rooms to exam areas, communicate delays, and regulate patient flow and check-in according to protocol.
Provide front desk and phone coverage as needed and assist patients and visitors professionally.
Gather screening and other data for the healthcare team and meet basic patient and family needs.
Accompany patients and families to exam rooms and prepare patients for examinations.
Perform diagnostic testing, such as spirometry, and document patient height, weight, temperature, and vital signs.
Work with providers to maintain efficient clinic flow, check schedules, and organize patient flow.
Assist with patient callbacks and call-in prescriptions under physician direction.
Assist providers with routine office procedures and retrieve charts, laboratory results, X-ray reports, consultation letters, and other clinical information.
Maintain patient charts and care documents; prepare diagnostic testing requisitions; accurately send, receive, and route referral and precertification information.
Distribute patient and family education materials as directed and help identify resources to meet patient healthcare needs.
Participate in staff meetings, pursue personal and professional goals, contribute to VIP goals, and support quality improvement through data collection and documentation.
Communicate and collaborate with healthcare team members, coordinate patient care as directed, and use the electronic health record effectively.
Triage patient and family calls, respond to phone and email messages, address patient questions and concerns, and refer issues to the appropriate supervisor, clinic staff, or provider.
Maintain regular and reliable attendance and perform other duties as assigned.