Certified Medical Assistant

Allergy Partners•Frisco, TX

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and assist in delivering professional medical care in accordance with Allergy Partners policies and procedures. The role performs provider-directed functions and procedures, documents assessments, care delivery, patient condition, reactions, and progress, and serves as a liaison between providers and patients. The Medical Assistant also reinforces patient and family education as requested by providers and performs administrative duties that support patient care. Responsibilities include clinical support such as preparing patients for examinations and treatments, taking vital signs, assisting physicians, conducting allergy and breathing tests, administering ordered injections within applicable state law and scope of practice, monitoring patients for adverse reactions, maintaining equipment and supplies, responding to patient calls under clinical protocols, and completing accurate electronic medical records and charges. The role may also support referrals, authorizations, test scheduling, and provider documentation. The position additionally supports office operations, including insurance verification, billing and coding, inventory, financial processes, medical records, marketing initiatives, reporting, and provider scheduling. The employee is expected to protect patient confidentiality, complete required training, comply with applicable policies and laws, participate in cybersecurity practices and regular meetings, report incidents, and perform other assigned duties. Cross-training in front-office activities may be provided.

Requirements

High school diploma required.
CMA/RMA from an accredited program or ABR-OE required.
A minimum of one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical record documentation standards.
Understanding of medical coding based on medical record notes to ensure accurate billing.
Comfort using email and interacting with internet applications.
Knowledge of electronic medical records, practice management, and word processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform a full range of body motion, including manual and finger dexterity and eye-hand coordination.
Ability to stand and walk; occasional lifting and carrying of items weighing up to 30 pounds.
Normal visual acuity and hearing.
Ability to work under stressful conditions and potential exposure to bodily fluids.

Nice To Haves

A minimum of one year of experience in a medical practice is preferred.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for exams or treatments, and take vital signs.
Assist physicians when requested.
Perform allergy prick and/or intradermal testing and spirometry or other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic and allergy injections as ordered and permitted by state law, regulations, and scope of practice.
Obtain blood, buccal, or genetic samples as ordered and allowed by state regulations.
Monitor patients for possible adverse reactions after allergy injections.
Maintain emergency equipment, including oxygen and crash cart supplies.
Answer patient-related telephone calls and respond according to clinical protocol.
Scribe for providers when requested or required by the role.
Follow standardized protocols and workflows.
Obtain referrals and insurance authorizations as requested; schedule radiology and laboratory tests and refer patients to specialists as directed by providers.
Maintain clinical supply stock and medication samples.
Document services personally provided in the electronic medical record and enter related charges in accordance with practice guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding.
Oversee clinical supplies and inventory management.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections.
Review accounts receivable reports and help ensure timely claims resolution.
Oversee medical record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within designated timeframes.
Comply with practice policies and procedures and report policy violations or other incidents through the designated channels.
Participate in cybersecurity efforts, remain alert to threats, report cybersecurity incidents, and complete required training on time.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Comply with clinical regulations, policies, procedures, and applicable state and federal laws.
May cross-train on front-office duties, including answering phones, scheduling patients, taking payments, and other administrative activities.