Certified Medical Assistant (CMA) - Youngstown Cardiology

Mercy Health BSMH • Youngstown, OH

7d

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under the direction of a provider, the Medical Assistant helps address the patient’s chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in care planning and implementation; and administers ordered medications within Medical Assisting scope and state guidelines.

The role supports in-person and virtual patient visits, maintains accurate electronic health records, assists with clinical and administrative workflows, and helps ensure a safe, clean, well-stocked care environment. The position serves adult and geriatric patients and may involve travel to other facilities or schedule adjustments to meet patient care needs. Working conditions may include a general office environment, high-stress periods, fluctuating workloads, interruptions, exposure to noise and bright lights, potential exposure to infectious materials and limited hazardous substances, and periods of working alone. The role requires universal precautions and use of personal protective equipment and devices.

Mercy Health describes benefits that may vary by market and employment status, including competitive pay, incentives, referral bonuses, a 403(b) with employer contributions when eligible, insurance and prescription coverage, HSA/FSA options, life insurance, mental health resources, discounts, paid time off, parental and FMLA leave, disability coverage, backup care, tuition assistance, professional development, and continuing education support.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA, RMA, CCMA, NCMA, or NRCMA. NRCMA is not accepted in South Carolina.
• An Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable if the incumbent is unable to obtain MA certification, except in South Carolina.
• In South Carolina, completion of an approved Medical Assistant education or training program is required; accepted programs include an accredited post-secondary program, an approved career and technical education health sciences program, a U.S. military medical assisting program, a U.S. Department of Labor-approved registered apprenticeship, or a health care employer training program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to collaborate with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to meet the role’s stated physical requirements, including manual dexterity, hearing alarms and telephone/audio recordings, reaching above shoulder, repetitive arm and hand movements, finger dexterity, color vision, and near and far visual acuity.
• Exercise universal precautions and use personal protective equipment and devices; learn and follow infection-control policies.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program, except where the South Carolina program requirement applies.
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire for BSMH locations and required before independent patient care there.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed by the practice manager to meet patient care needs.
• Keep work areas, examination rooms, and equipment clean, orderly, and safe; ensure supplies and equipment are available and functioning properly.
• Assist with virtual health visits by setting up the platform, pre-charting, contacting patients to prepare them, troubleshooting issues, and gathering relevant patient information before the visit.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results in medical records.
• Interview patients, obtain medical information, and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED