Certified Medical Assistant (CMA) - Hematology Oncology/Infusion - Macon Pond

Duke•Raleigh, NC

10d•Onsite

About The Position

Duke Women's Cancer Care of Raleigh Hematology Oncology/Infusion Clinic is seeking an experienced Certified Medical Assistant to support compassionate patient care. The CMA is an integral member of the interdisciplinary healthcare team and performs direct patient care, routine administrative work, and patient-care support duties that assist medical and nursing staff and help the clinic operate smoothly. The clinic provides oncology and hematology services, including chemotherapy and non-chemotherapy infusions, blood transfusions, injections, and same-day appointments for acute symptom management. The CMA greets patients and helps maintain the flow of the infusion bays. The role includes recording medical histories and vital signs, explaining treatment procedures, preparing patients for infusion treatment, assisting with examinations and procedures, collecting and preparing laboratory specimens, performing basic in-clinic laboratory tests, taking electrocardiograms, removing sutures or staples, changing dressings, supporting patient and family understanding of care plans, and documenting in patient records. In the infusion department, the CMA will be trained to place peripheral IVs for patients receiving non-chemotherapy agents and administer oral and IM/subcutaneous medications within scope as directed by a physician. Other clinical functions are performed as delegated and supervised by a physician. Administrative duties may be assigned, including serving as a liaison for clinic activities such as Joint Commission and falls initiatives or participating in clinic committees. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., 40 hours per week. The clinic is closed on weekends and federal holidays in accordance with Duke University Health System clinic closures. The position is located at 4101 Macon Pond Road, Raleigh, North Carolina.

Requirements

High school diploma or GED required.
Certification by AAMA, AMT, NHA-CCMA, NCMA, or ARMA required.
Basic Life Support (BLS) required.
Level I: No experience required.
Level II: One year of clinical experience as a Certified Medical Assistant in a clinical setting.
Level III: Two years of clinical experience as a Certified Medical Assistant in a clinical setting.
Level IV: Three years of clinical experience as a Certified Medical Assistant in a clinical setting.
One year of experience credit is provided for an Associate degree in Medical Assisting.
For Levels II, III, and IV, applicants must meet the requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document.
Good customer service skills.
Ability to understand and follow oral and written instructions; working knowledge of sterile techniques and applicable special procedures.
Working knowledge of procedures and techniques for administering routine and special patient treatments.
Working knowledge of sanitation, personal hygiene, basic health and safety precautions, and infection control procedures.
Age-specific competencies.
Ability to document and communicate pertinent information and establish and maintain effective working relationships with patients and clinic staff.
Typing skills and medical terminology knowledge.
Levels II and III require the ability to seek out resources independently and work collaboratively.
Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.

Nice To Haves

Graduation from an accredited Medical Assistant program is strongly preferred for Level I.
Graduation from a CAAHEP- or ABHES-accredited medical assistant program is strongly preferred for Levels II, III, and IV.

Responsibilities

Greet patients and maintain the flow of the infusion bays.
Record medical histories and vital signs, explain treatment procedures, and prepare patients for infusion treatment.
Assist medical and nursing staff during examinations and procedures.
Collect and prepare laboratory specimens and perform basic laboratory tests in the clinic or office.
Take electrocardiograms, remove sutures or staples, and change sterile and non-sterile dressings.
Promote patient and family understanding of educational content and involvement in the plan of care.
Document pertinent information in patient records and communicate it appropriately.
Place peripheral IVs for patients receiving non-chemotherapy agents after training.
Administer oral and IM/subcutaneous medications within scope as directed by a physician.
Perform other clinical functions delegated and supervised by a physician.
Perform administrative duties as directed; may serve as a liaison for clinic activities or participate in clinic committees.
Carry out daily clinic preparation processes, including registration, scheduling, charge posting, and order entry.