CLINICAL SUPPORT, CMA NORTH PEDIATRICS

GALEN MEDICAL GROUP PC•Chattanooga, TN

1d•Onsite

About The Position

Galen Medical Group is seeking a Certified Medical Assistant for North Pediatrics in Hixson, Tennessee. The role collaborates with providers to determine patient needs and support the delivery of quality medical care. The assistant gathers and records patient information, prepares patients and examination rooms, assists with procedures and testing, coordinates referrals and appointments, and communicates follow-up instructions as directed by the provider. The position also involves patient education, maintaining a clean work area, complying with clinical policies and applicable OSHA, HIPAA, and CLIA standards, and contributing to process and quality improvement. The assistant may support other team members based on office demands and is expected to provide professional, efficient, patient-focused service.

Requirements

High school graduation or equivalent.
Certified Medical Assistant credential from a nationally accredited institution.
One year of relevant clinical medical assistant experience is required if the Medical Assistant program qualification is not met.
Basic Life Support (BLS) certification, maintained at all times.
Computer literacy and excellent computer skills.
Ability to work in a fast-paced environment, multitask, and work as a team player.
Ability to follow clinical pathways and protocols.
Excellent customer service skills, including the ability to handle higher-stress phone calls.
Ability to work independently, exercise creativity, pay attention to detail, and maintain a positive attitude.
Ability to manage multiple and simultaneous responsibilities and complete assignments efficiently and in a timely manner.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Compliance with organizational policies and ethical business practices, and understanding of OSHA, HIPAA, and CLIA standards.
Pre-employment drug screening is required.

Nice To Haves

One to three years of clinical medical assistant experience.
Electronic Medical Record experience.
Previous clinical and phlebotomy experience.

Responsibilities

Interview patients, record medical histories, and confirm the purpose of visits.
Prepare patients for examinations by performing preliminary tests, taking blood pressure, weight, and temperature, and reporting patient history summaries.
Accurately collect data and enter information into the patient’s electronic health record.
Prepare and stock examination and treatment rooms; clean and sterilize instruments.
Assist providers with minor office procedures.
Schedule outpatient testing, procedures, and surgeries.
Manage referrals, hospital admissions, testing, and procedures.
Triage patient phone calls according to site protocols.
Process prescription refill requests according to physician protocols.
Perform ancillary testing, including EKG, spirometry, and cryotherapy.
Perform laboratory testing, which may include rapid tests, urinalysis, bilirubin, automated CBC, and phlebotomy.
Review lab and test results and provide patient follow-up according to provider instructions.
Provide health education to patients as needed.
Perform duties in compliance with clinical policies and OSHA standards, and understand and follow HIPAA and CLIA standards.
Maintain a clean and neat work area and participate in process-improvement efforts.
Assist other team members based on office demands and use supplies and equipment cost-effectively.
Maintain patient and organizational confidentiality and represent the organization professionally.
Attend staff meetings and in-services as directed by the manager, and participate in performance and continuous quality improvement activities.
Manage multiple responsibilities and complete assignments efficiently and on time.
Provide excellent customer service and handle difficult situations, including higher-stress phone calls, professionally.