Certified Medical Assistant

One Medical•Westport, CT

11d•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, and behavioral health services. One Medical joined Amazon in February 2023 and is working to expand access and improve health outcomes. The Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support services while creating an exceptional in-office experience for patients. The role serves as a patient ambassador and first point of contact, supports the smooth operation and presentation of the office, and assists providers and operations staff as requested. It combines specimen collection and other clinical duties with front-desk, administrative, and team support. The position is based in the Westport office, with coverage as needed in Darien and New Canaan and very occasionally in Mamaroneck, New York. This is a full-time, 40-hour-per-week role. Eight-hour shifts generally take place between 7:30 a.m. and 6:30 p.m. The stated pay range is $25.75 to $27.75 per hour based on a standard full-time schedule. Total compensation may vary based on candidate skills, experience, and work location, and may include benefits.

Requirements

Active Medical Assistant certification from NHA, AAMA, NCCT, or AMT.
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education, or completion of relevant Medical Assistant training through a branch of the armed forces.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative interactions and support a fluid, positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and taking vital signs.
Maintain in-office care standards through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and task management to service-level expectations.
Contribute to team development through rounding, team huddles, team problem solving, and support for in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G Suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide coverage as needed in Darien and New Canaan and very occasionally in Mamaroneck, New York.