Certified Medical Assistant - Community Care

Geisinger•Wilkes-Barre, PA

4d•Onsite

About The Position

The Certified Medical Assistant provides direct patient care and clinical support to physicians and other providers in an outpatient setting as an integral member of the healthcare team. Under provider direction, the role prepares patients, collects and reviews pertinent information, performs technical duties, documents in the electronic medical record, and helps maintain a safe environment. The position also provides administrative and clerical support, including patient scheduling, filing reports, and following up on documentation, calls, and billing inquiries. Clinical work includes obtaining and documenting the reason for visit, weight, vital signs, screening information, medication review, and other pertinent details; preparing patients and examination rooms; performing EKGs, wound dressings, phlebotomy, and other care within demonstrated competency; assisting with minor procedures and ancillary examinations; and preparing and administering medications according to policy (excluding intravenous medications). The role collects and prepares laboratory specimens, carries out ordered tests and treatments, reinforces provider-directed patient education, and supports timely patient communication and appointments. Administrative responsibilities include maintaining accurate medical records, using electronic medical record and scheduling systems, arranging referrals and pre-authorizations, collecting co-payments, and assisting with orientation of new personnel when directed. The position may help manage non-controlled supplies and medications, prepares and cleans instruments, follows sterilization and infection-prevention protocols, observes diagnostic equipment for proper operation, and participates in patient safety and quality improvement activities. Work is typically performed in a clinical environment, and travel may be required. This is a full-time, 40-hour-per-week position at Community Care Wilkes-Barre. The clinic is open Monday through Thursday from 7:30 a.m. to 7:00 p.m. and Friday from 7:30 a.m. to 5:30 p.m. The role requires one late night per week until 7:00 p.m. A $3,000 sign-on bonus is paid over two years, subject to stipulations.

Requirements

High school diploma or GED.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.
Certification through one of the listed governing associations: NHA, AMT, AAMA, NAHP, NCCT, AAH, or AMCA.
Basic Life Support certification within six months.
Communication, customer service, multitasking, and teamwork skills.

Nice To Haves

Graduate of an accredited one-year Medical Assistant certificate or two-year diploma program.
Graduate of a specialty training program.
At least one year of related work experience.

Responsibilities

Obtain and document visit reasons, weight, vital signs, screening information, medication reviews, and other pertinent patient information in the electronic medical record.
Prepare patients for provider visits and take appropriate measures to protect patient safety and privacy.
Set up and clean examination and treatment rooms between patients.
Provide direct patient care within validated competency, including EKGs, wound dressings, and support during minor surgical procedures and ancillary examinations.
Prepare and administer medications according to policy and procedure after competency validation; do not administer intravenous medications.
Complete provider-ordered tests and treatments according to policy and procedure after competency validation.
Collect and prepare laboratory specimens, complete associated paperwork, perform phlebotomy, and assist with laboratory functions as educated and overseen by the laboratory.
Perform receptionist and clerical duties, including filing ancillary, consultation, and other medical reports in patient records.
Maintain complete and accurate medical records using the designated electronic medical record and scheduling systems.
Facilitate timely appointments, complete referrals and pre-authorizations, and collect co-payments.
Assist with orientation of new personnel under the direction of the provider and/or site lead.
Communicate with patients as directed, prioritize communications for the provider, respond to patient questions and requests, and reinforce provider-directed patient education.
May inventory non-controlled medical and surgical supplies and pharmaceuticals, check expiration dates, and document utilization.
Prepare and clean instruments and follow sterilization, high-level disinfection, hand hygiene, and infection-prevention protocols.
Routinely observe diagnostic equipment and instrumentation for proper operation and identify preventive or corrective maintenance needs.
Participate in patient safety and quality improvement programs.
Comply with organization policies and job-specific obligations.

Benefits

$3,000 sign-on bonus paid over two years, subject to stipulations.
Health, dental, and vision benefits beginning on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance and short-term and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with the ability to accrue time quickly.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with an opportunity to earn a financial incentive.
Adoption and fertility assistance, parental leave pay, and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.