Certified Medical Assistant

UROLOGY CLINICS OF NORTH TEXAS PLLC•Allen, TX

2d•Onsite

About The Position

The Certified Medical Assistant (CMA) provides clinical and administrative support to physicians and Advanced Practice Providers (APPs) in delivering patient care. The role supports efficient patient flow, assists with examinations and procedures, manages patient calls and prescriptions, schedules surgeries, and helps keep the clinic safe, stocked, and compliant with OSHA and CLIA requirements. The CMA opens and prepares the clinic, supports providers with patient care and testing, documents work in the EHR, handles calls and prescription-related tasks, schedules assigned surgeries and services, and maintains infection-control processes, supplies, and administrative records. The position works in a fast-paced clinical setting with direct patient contact. Schedules may include early openings, delays that result in working later, and coverage at other UCNT locations as needed. Work follows established procedures and requires limited independent judgment; the CMA prioritizes information and escalates patient symptoms or clinic issues to the provider or Clinic Manager when appropriate.

Requirements

Active Certified Clinical Medical Assistant (CCMA) certification, maintained with required continuing education units.
Ability to perform specimen collection, vital signs, urinalysis, injections, phlebotomy, catheterization, and instrument sterilization.
Basic understanding of urology terminology, medications, procedures, and instruments.
Knowledge of medical office methods and procedures.
Basic computer skills and familiarity with the practice's EMR/PM and document management systems.
Excellent interpersonal, verbal, and written communication skills with patients, family members, coworkers, and providers.
Ability to multitask and pay close attention to detail.
Professional appearance and demeanor; scrubs are required work attire.
Ability to meet the described physical demands, including standing and walking for most of the workday, performing fine-motor tasks, reaching, bending, stooping, assisting patients with positioning and movement, and lifting or carrying supplies up to 50 pounds.
Use required personal protective equipment while working with potential exposure to bloodborne pathogens, bodily fluids, communicable illness, and cleaning and sterilization chemicals.

Nice To Haves

Experience in a urology or specialty medical practice.
Surgery scheduling experience.

Responsibilities

Arrive at the assigned workstation ready to work at the scheduled start time and open the clinic, including preparing rooms, equipment, controls, and charts.
Clean, prepare, and stock exam rooms, the lab area, and restrooms.
Maintain patient flow and prepare patients for, and assist providers with, examinations and procedures.
Perform provider-assigned tasks, including specimen collection, vital signs, urinalysis, injections, blood draws, and catheterization.
Prepare lab specimens and follow the lab insurance matrix for send-out specimens.
Document medical assistant workflow in the appropriate EHR templates.
Answer and return patient calls, discuss acute symptoms with the provider when necessary, and complete calls by the end of each day.
Process and document prescriptions in the patient's EHR; document calls and outside communications in the patient's record.
Complete medication prior authorizations, Title 19 (Medicaid) forms, and Letters of Medical Necessity as needed.
Schedule outpatient and inpatient surgeries and services as assigned.
Clean, disinfect, and sterilize instruments daily; maintain and document cystoscope pressure testing, cleaning, and sterilization; and perform weekly autoclave spore testing.
Complete required OSHA logs on time and maintain applicable OSHA standards and CLIA requirements.
Protect patient privacy and comply with HIPAA and UCNT confidentiality standards.
Maintain medical supplies, place orders with approved vendors or notify the Clinic Manager of supply needs, and keep supply and sample cabinets clean and maintained.
Keep exam room and provider files stocked weekly or as needed daily.
Perform chart take-down, place PHI and unscanned reports in designated scan bins, verify provider chart-note completion weekly, and shred dictation notes.
Complete missing-results reports as assigned and notify the call center of physician schedule changes.
Complete special projects assigned by the Clinic Manager or other management and perform other duties as assigned.