Certified Medical Assistant - Family Practice Clinic

Ochsner Health•Gulfport, MS

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with care delivery for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and attending physicians to support efficient patient flow. Uses company data systems to document pertinent medical information and communicates by phone to address patient needs accurately and promptly. The position supports and prepares patients and providers throughout visits, documents information including registration when needed, answers patient questions, and prepares rooms for subsequent appointments. The medical assistant adapts communication and approach to each patient population, maintains clinical knowledge and credentials through professional development, and complies with organizational policies, applicable laws, accreditation standards, and regulatory requirements. Other duties may be assigned. Work is performed in a patient-care setting with routine exposure to blood, body fluids, tissue, specimens that could contain communicable diseases, and potential exposure to hazardous medications or waste. The role has Medium Work physical demands, including exerting 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective in-person and telephone communication.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Programs procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adjusting communication style.
Perform other duties as assigned and comply with policies and standards.
Remain knowledgeable about and comply with applicable laws, accreditation standards, and regulatory agency requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.