Medical Assistant Sr, Cert

Orlando Health•Wesley Chapel, FL

2d•Onsite

About The Position

The Certified Medical Assistant, Sr. provides patient care in an ambulatory setting under the direction of a physician or Advanced Practice Provider (APP) in the Interventional Pain Management department. The position travels to both Land O’ Lakes and Zephyrhills and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The role gathers patient information, assists with examinations and procedures, provides routine treatments, administers approved medications as ordered, enters orders under provider direction, and documents care in accordance with organizational and department policies. It also supports patients with scheduling specialty testing and consultations, handles calls using clinical judgment, and collaborates with clinical, administrative, and operations staff. In its senior capacity, the role helps orient and precept Medical Assistants, contributes to competency assessments and annual skills reviews, supports quality strategies and improvement efforts, and leads or participates in committees and special projects. The position is accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable and applicable Medical Assistant work experience in a patient-care setting in addition to the experience required under the Experience section.
At least three years of experience as a Certified Medical Assistant.
Maintain current BLS Healthcare Provider Certification.
Maintain current certification or registration from an accepted Medical Assistant credentialing agency: NHA CCMA; AAMA CMA; AMCA CMAC; NCCT NCMA; NAHP NRCMA or NRCAMA; or RMA through AMT, ARMA, or AAH. Other agency credentials may be considered case by case.

Responsibilities

Gather patient data through interviews and observation.
Assist patients and families in preparing for examinations.
Assist the physician or APP during examinations and procedures.
Demonstrate competency in practice-defined tasks and skills.
Provide routine treatments and administer approved medication types as ordered by the provider.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
Document patient data, treatments, procedures, and patient education according to Orlando Health and department policies.
Act as a patient liaison to help schedule specialty testing and physician consultations and provide scheduling information.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Help develop and coordinate Medical Assistant orientation in the assigned practice; act as a preceptor or oversee assigned preceptors in collaboration with clinical leadership and the Learning Consultant.
Support and help develop quality strategies within the practice.
Help facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants.
Collaborate with clinical leadership and education staff to assess Medical Assistants’ ongoing competence.
Lead and participate in departmental committees and special projects.
Participate in quality initiatives, goal attainment, and clinical outcome improvement activities.
Communicate professionally with patients and family members and work collaboratively with administrative and operations staff.
Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.
Demonstrate knowledge and skills to provide care and assess data appropriate to the age-specific needs of assigned patients.
Maintain awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist the business office as needed with reception, scheduling, and patient discharge.