Certified Medical Assistant (CMA) - Medical Group Float Pool

Bon Secours Mercy Health • Richmond, VA

5d • $19 - $29

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant contributes to completing the patient's chief complaint by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documenting patient and family needs; participating in care planning and implementation; and administering ordered medications within the Medical Assisting scope and state guidelines.

The role supports providers and practice operations, including preparing patients for examinations, identifying and reporting significant changes in patient condition, resolving or escalating issues, and maintaining clinical and administrative competencies. The position may require travel to other facilities or adjustments to hours to meet patient care needs, as directed by the practice manager.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing; not accepted in South Carolina), or NRCMA (National Association for Health Professionals; not accepted in South Carolina).
• An Assessment-Based Recognition in Order Entry (ABR-OE) may be accepted if the incumbent is unable to obtain MA certification; it is not accepted in South Carolina.
• In South Carolina, completion of one of the listed qualifying medical assisting education or training programs is required: an accredited post-secondary medical assisting program; a South Carolina Department of Education-approved career and technical education health sciences program; a U.S. military medical assisting program; a U.S. Department of Labor-approved registered apprenticeship; or an employer-delivered program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to perform the listed patient-care, specimen-handling, laboratory, medication, and general office tasks.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred in all states except South Carolina, where qualifying program completion is required.
• Completion of an externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire at BSMH locations and required before independent patient care; it is required at hire for Roper St. Francis Healthcare locations.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust working hours as directed by the practice manager to meet patient care needs.
• Record patients' medical histories, vital statistics, and other information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by a supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED