Certified Medical Assistant
About The Position
The Certified Medical Assistant supports medication management, documentation, client scheduling, and general clinic operations. The role focuses on engaging and supporting clients participating in the Center’s treatment programs and ensuring efficient operation of the medication management clinic and client flow. Duties include greeting clients and guests, taking vital signs, answering phones, scheduling appointments, and assisting psychiatry nurse practitioners, fellows, residents, and psychiatrists. The position also completes and submits prior authorizations and responds to information requests from patients, pharmacies, and insurance providers.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Basic understanding of medical terminology.
- Familiarity with vital signs machines and client assessment procedures.
- Proficiency with computers, including Microsoft Outlook, Word, and Excel.
- Strong organizational skills.
- Ability to work independently.
- Bilingual in English and Spanish.
Nice To Haves
- Certified Medical Assistant certification is preferred.
Responsibilities
- Open and/or close the Center and participate in the buddy system rotation.
- Greet clients and guests in a friendly manner.
- Answer and return calls regarding prescriptions.
- Take vital signs and record data in client charts.
- Schedule client follow-ups with doctors, ensuring appointment accuracy and smooth office flow.
- Make daily confirmation calls for the next day’s appointments and notify providers of same-day cancellations and schedule changes.
- Request and monitor insurance and Medicaid Prior Authorizations (OTRs) to prevent loss of funds.
- Monitor no-show rates within the psychiatry program.
- Prepare and complete medication prior authorizations.
- Retrieve lab results and upload them into the electronic health record.
- Help providers ensure that parents and clients understand provider instructions; serve as a contact for clients and LARs with medication- or provider-related questions.
- Notify doctors when clients arrive.
- Distribute and enter client survey data semiannually and complete other PQI duties as assigned.
- Complete client-requested letters, such as emotional support and diagnosis letters.
- Enter client assessments and other client-related documents into the psychiatry program database.
- Collect and enter information for potential clients into the EHR system.
- Maintain accurate physician caseloads.
- Complete tasks and projects assigned by the Management Team.
- Maintain provider schedules and adjust them based on client and physician needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Generous paid time off
- Extended illness leave
- Paid holidays
- Mental Health Hours
- Growth and development opportunities
- Company-paid life insurance
- Company-paid short-term disability insurance
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
