Certified Medical Assistant

ALLERGY PARTNERS•Indianapolis, IN

10d•Onsite

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being, performing functions and procedures identified by providers and assisting with professional medical care in accordance with Allergy Partners policies and procedures. The role documents patient assessments, care, condition, reactions, and progress; serves as a liaison between providers and patients; reinforces patient and family education as requested; and carries out administrative duties that support patient care. The position provides clinical support such as preparing patients for examinations, taking vital signs, assisting physicians, conducting allergy and breathing tests, administering injections as permitted, monitoring patients after injections, maintaining equipment and supplies, responding to patient calls, documenting services, and coordinating referrals and tests. It may also support office operations, insurance and billing workflows, inventory, financial processes, compliance, community engagement, and front-office activities. The role has no supervisory responsibilities and reports to the Practice Manager.

Requirements

High school diploma.
CMA/RMA certification from an accredited program or ABR-OE.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and internet applications.
Knowledge of electronic medical records, practice-management, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.
Ability to perform the full range of body motion, including manual and finger dexterity and eye-hand coordination.
Ability to stand and walk; occasionally lift and carry items weighing up to 30 pounds.
Normal visual acuity and hearing.
Ability to work under stressful conditions and possible exposure to bodily fluids and clinic-related hazards.

Nice To Haves

At least one year of experience in a medical practice is preferred; formal education will be taken into consideration.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
Assist physicians when requested.
Perform allergy prick and/or intradermal testing as ordered by a physician.
Perform spirometry and other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate.
Administer biologic injections as ordered and permitted by state law and scope of practice.
Administer allergy injections according to physician-approved schedules and state regulations.
Obtain blood, buccal, or genetic samples as ordered and allowed by state regulations.
Monitor patients for possible adverse reactions after allergy injections.
Maintain emergency equipment, including oxygen and the crash cart.
Answer patient-related calls and respond according to clinical protocols.
Scribe for providers when requested or required by the role.
Follow standardized protocols and workflows.
Obtain referrals and insurance authorizations as needed and requested.
Schedule radiology and laboratory tests and make specialist referrals as directed by providers.
Maintain clinical supply stock and medication samples.
Document services personally provided in patients’ electronic medical records and enter associated charges in accordance with company policies and guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding.
Manage clinical supplies and inventory.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections.
Review accounts receivable reports and support timely claims resolution.
Oversee medical-record compliance and release processes.
Support marketing initiatives and community engagement.
Prepare and review financial and management reports with physicians and the Regional Operations Manager.
Protect patient confidentiality and follow HIPAA and practice compliance requirements.
Maintain knowledge of practice-management and other computer software relevant to the role.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information-security training, within required timeframes.
Follow company and department policies, participate in cybersecurity efforts, report incidents and policy violations, and complete required cybersecurity training.
Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
Comply with clinical regulations, policies, procedures, and applicable state and federal laws; report incidents as appropriate.
May cross-train in front-office activities, including answering phones, scheduling patients, taking payments, and other administrative work.