Certified Medical Assistant

Panoramic Health•Corpus Christi, TX

About The Position

The Certified Medical Assistant performs both administrative and clinical medical-assisting functions in a physician office. The role supports patient check-in and check-out, communication and appointment scheduling, insurance verification and payment collection, patient intake and rooming, clinical documentation, specimen collection, diagnostic testing, referrals, and provider visits. The position uses athenaClinicals and coordinates with physicians, physician assistants, nurse practitioners, patients, pharmacies, laboratories, imaging services, and other providers. The assistant also handles records, faxes, medication authorizations and refills, and other office-support tasks while following applicable privacy, safety, compliance, and IT requirements.

Requirements

Completion of an accredited Medical Assistant program.
Current Medical Assistant certification from the American Association of Medical Assistants (AAMA) or an equivalent certification organization.
At least one year of relevant medical assistant experience in a physician office.
Broad understanding of clinical operations and physician office practice.
Experience with athenaClinicals electronic health record.
Experience with other secure clinical communication and billing applications, such as PMD soft.
Knowledge and understanding of HIPAA and other patient privacy laws; ability to maintain strict confidentiality of sensitive medical, financial, and other information.
Ability to perform basic patient data entry in athenaClinicals and use Microsoft Office.
Basic knowledge of medical examination, diagnostic, and treatment-room procedures.
Knowledge of medical terminology.
Compliance with HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current CPR certification is preferred.
Nephrology medical office or dialysis experience is highly preferred.

Responsibilities

Greet patients and complete accurate, timely check-in and check-out procedures.
Collect copays and outstanding balances; print orders and educational materials; schedule procedures; obtain insurance card and payment guarantor information; and check insurance eligibility.
Answer phone calls, schedule appointments, and maintain assigned clinical inboxes in athenaClinicals while following the organization’s phone-etiquette standards.
Room patients and complete intake, including vital signs, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations.
Assess patient symptoms, reactions, and physical condition, and record information in athenaClinicals.
Determine the response priority and level for patient calls and portal messages; consult with a physician, physician assistant, or nurse practitioner and document appropriately.
Collect specimens and follow CLIA regulations.
Help coordinate referrals to specialty care, imaging, and laboratory studies as ordered, and ensure patients are appropriately prepared for required studies.
Call patients with test results or instructions provided by a physician, physician assistant, or nurse practitioner.
Prepare for office visits and prepare lab work in patient charts; make lab-work reminder calls two weeks before appointments.
Scan and attach patient medical records and administrative documents in athenaClinicals; review and process incoming faxes and lab results not sent electronically.
May help prepare payment batches and maintain accurate office cash transactions.
Process medication authorizations and refills; organize the drug sample closet and appropriately discard expired medications.
Reschedule patients as appropriate using athenaClinicals’ automated appointment reminder system; maintain the appointment waitlist and schedule from it when feasible.
Use sound judgment in challenging and stressful situations.
May occasionally train other medical support staff or students.
Perform other duties and responsibilities as required, assigned, or requested.