Certified Medical Assistant / CSR | Family - Crystal Springs | Days | Full Time

UF Health • Jacksonville, FL

6d

About The Position

The Certified Medical Assistant / CSR provides excellent customer service and greets patients entering the department or practice. This multi-skilled position assists with administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. The role includes patient communications, scheduling and registration, data entry and payment collection, as well as clinical tasks such as venipuncture, medication administration, specimen collection, basic laboratory procedures, and taking vital signs. Travel of up to 25% is required.

Requirements

• High school diploma or GED required.
• Certified Medical Assistant (CMA) required within 6 months.
• Basic Life Support (BLS) required at time of hire.
• Must have completed an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Nice To Haves

• One year of medical assistant experience preferred.
• Two to four years of clerical or customer service experience, ideally in a healthcare-related industry, preferred.
• One year of experience with third-party payors and computer experience entering data and reviewing patient demographic material preferred.
• Medical Terminology Certificate preferred within 30 days.

Responsibilities

• Receive and direct electronic, in-person, and telephone messages to appropriate personnel, and contact departments, physicians, patients, and outside organizations as needed for practice operations.
• Maintain patient scheduling functions and set appointments according to established guidelines.
• Interview patients and complete their registration for the service.
• Enter patient dispositions, diagnostic codes, orders, charges, and payments in the electronic medical record.
• Perform cashiering related to copayments and other patient payments or collections; perform routine clerical duties as needed.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of a licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures, including aseptic procedures, and take patient vital signs.
• Provide excellent customer service to patients, families, representatives, and other members of the treatment team.
• Perform additional duties as assigned.
• Travel up to 25%.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED