About The Position

This position may be filled as a Medical Support Assistant or Certified Medical Assistant Level 1, 2, or 3, depending on individual experience, expertise, and qualifications. The Certified Medical Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Requirements

  • High School Diploma or GED required.
  • Basic Life Support (American Heart Association) certification required upon hire.
  • One of the following certifications are required upon hire: Medical Assistant - American Medical Technologists (AMT), Registered Medical Assistant - American Association of Medical Personnel, Registered Medical Assistant - American Allied Health, Certified Medical Assistant - American Association of Medical Assistants (AAMA), Certified Clinical Medical Assistant - National HealthCareer Association, National Certified Medical Assistant - National Center for Competency Testing (NCCT), Nationally Registered Certified Medical Assistant - National Association for Health Professionals.
  • 3-5 years of experience in Patient Care as a Medical Assistant or similar patient care role required (for CMA II).
  • Knowledge of medical terminology.
  • Ability to interact professionally with healthcare practitioners and patients.
  • Ability to effectively communicate information.
  • Ability to observe and obtain information from all relevant sources.
  • Ability to work as a member of a team.
  • Must be detail oriented and able to complete work tasks.
  • Ability to maintain composure even in difficult situations.
  • Ability to be understanding and sensitive to needs of others.

Nice To Haves

  • Completion of an accredited Medical Assistant Program preferred.
  • 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred (for CMA I).

Responsibilities

  • Provides direct patient care by taking vitals, patient history, venipuncture, lab, x-ray, referrals, and patient phone messages as directed by the provider and/or clinical supervisor
  • Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
  • Contributes to the assessment/re-assessment of patients
  • Monitors and documents patient status
  • Manages large call volume while maintaining excellent telephone etiquette
  • Organizes workflow to meet patient needs in a timely manner
  • May retrieve and transport medications, instruments and supplies.
  • Must follow standard precautions
  • Responsible for stocking exam rooms, taking inventory, and ordering supplies.
  • Makes scheduling arrangements with other healthcare professionals and facilities.
  • Assists with procedures.
  • Maintaining sterile field and specimen labeling when necessary.
  • Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
  • Performs cleaning, sterilization and/or high-level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for use.
  • Participates in the development of the plan of care, including implementation and evaluation of appropriate patient care interventions which may include oral, intramuscular, intradermal, and subcutaneous medication administration (exclusive of narcotics) as directed by a physician or physician assistant.
  • Reinforcing patient education about medications, post-surgical care, special diets, and changes in treatment plans.
  • Transmitting prescription refills as directed
  • Arranging for hospital admissions and patient care services
  • May precept new medical assistants
  • Participate in daily compliance audits, chart checks, and reporting safety events
  • De-escalate patient concerns

Benefits

  • Sign-on bonus up to $2,000 for qualified individuals
  • comprehensive benefits package
  • PTO
  • 401(k)
  • medical and dental plans
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