Certified MA - Medical Assistant

Elite DNA Behavioral Health•Lakeland, FL

About The Position

Medical assistants perform routine administrative and clinical tasks that help physician and other health practitioner offices run smoothly. They help patients feel at ease and may explain physicians’ instructions. This role is cross-trained in administrative and clinical duties and provides patient care under the direction of a physician or licensed health care provider. The Medical Assistant supports psychiatrists, physician assistants, and advanced practice registered nurses; welcomes and prepares clients for examinations; performs medical assessments and takes medical histories; and supports direct client care and office operations. The role also handles patient communications, records and documentation, medication-related requests, genetic testing processes, and coordination with providers, pharmacies, and patients. Duties must be completed accurately and within organizational time frames, including specified 24-hour response and documentation deadlines.

Requirements

High school diploma or equivalent.
One year of experience in healthcare; medical staff services experience is preferred.
Proficient oral and written communication skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use Electronic Health Records effectively.
Knowledge of CPT and ICD-10 coding procedures.
Knowledge of medication procedures.

Nice To Haves

Medical Assisting certification.
Experience in medical staff services.

Responsibilities

Provide services to individuals and coordination and support to psychiatrists, physician assistants, and advanced practice registered nurses.
Complete relevant documentation within organizational time frames and maintain, copy, and file patient records and other information.
Perform duties in a prioritized, organized manner to support clinic efficiency and productivity.
Collaborate with team members and staff to provide clients with a complete, appropriate, and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
Take and document vital signs, including blood pressure, height, and weight; verify medication history and remove medications the patient is no longer taking.
Perform genetic testing, educate patients, submit tests, and follow up on results so providers have them before the next visit.
Welcome clients, escort them to examination rooms, and prepare them for the physician in a timely and welcoming manner.
Take medical histories and perform medical assessments.
Assist physicians and nurses with direct client care and administrative tasks, including filing, chart documentation, faxes, prescription medication programs, and telephone follow-up.
Monitor voicemails, return calls, resolve call reasons within 24 hours, and document each call and subsequent interaction.
Triage incoming patient calls and voicemail messages and document interactions within 24 hours.
Review Athena messages and inbox items, respond and document as appropriate, and discuss patient concerns with the provider within 24 hours of an incoming call, email, voicemail, or message.
Take medication orders from psychiatrists, advanced practice registered nurses, or physician assistants and call them in to pharmacies when needed; document appropriately and confirm with the client within 24 hours.
Prepare medication refill requests within 24 hours of receipt.
Verify pharmacy information, last visit, last fill, insurance, and whether medication will be picked up or mailed.
Handle prior authorizations within 24 hours of receipt from a pharmacy or insurance company and document interactions with patients and pharmacies.
Update medications and related information in patient charts.
Educate patients about prescribed medications and when and where to obtain them.
Provide patients with after-hours call-line information and instructions for questions, and document the interaction in the patient chart.