Certified Medical Assistant (CMA) - Medical Assistant (MA) - Orthopedics

Roper St. Francis Healthcare•Mt. Pleasant, SC

13h

About The Position

Roper St. Francis Healthcare is hiring a Certified Medical Assistant for its Orthopedics specialty care department. The Medical Assistant is a multi-skilled clinical professional who provides direct and indirect patient care within the scope of practice and applicable state guidelines. Under a provider’s direction, the assistant gathers and documents patient information, including chief complaints and vital signs; participates in planning and implementing care; and administers ordered medications within the permitted scope. The position serves adult and geriatric patients and is scheduled for 40 hours per week on the day shift. The role combines clinical and administrative work. Duties include preparing patients and examination rooms, supporting in-person and virtual visits, documenting in electronic medical records, managing messages under provider instructions, and potentially completing front-desk workflows. The assistant follows up on orders, appointments, referrals, labs, and diagnostic tests; collects co-pays as needed; maintains supplies and equipment; and disposes of contaminated materials. Travel to other facilities or adjusted hours may be required as directed by the practice manager to meet patient-care needs. The Certified Medical Assistant role requires an active medical assisting certification and a high school diploma or GED. Basic Life Support certification from the American Heart Association is required at hire at Roper St. Francis Healthcare locations. A post-secondary medical assistant program and prior clinical experience are preferred, subject to the state-specific requirements described in the posting. The position involves a general office environment, periods of high stress and fluctuating workload, and possible exposure to infectious materials and other listed workplace hazards. Physical requirements include frequent sitting, walking, or standing and other demands detailed in the posting. Roper St. Francis Healthcare describes its benefits as including competitive pay, incentives, referral bonuses, a 403(b) with employer contributions when eligible, medical, dental, vision and prescription coverage, HSA/FSA options, life insurance, mental health resources, discounts, paid time off, parental and FMLA leave, short- and long-term disability, tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

Requirements

High school diploma or GED.
Active Medical Assisting certification from an accepted certifying organization is required for the Certified Medical Assistant role. Listed certifications include CMA, RMA, CCMA, NCMA, NRCMA, or an acceptable ABR-OE alternative where permitted; some certifications and alternatives are not accepted in South Carolina.
American Heart Association Basic Life Support certification is required at hire for Roper St. Francis Healthcare locations; at BSMH it is preferred at hire and required before independent patient care.
Ability to complete required clinical and administrative duties within Medical Assistant scope and state guidelines.
Strong oral and written communication skills.
Ability to collaborate with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, telephone, and fax machine.
Ability to complete skills or competency checklists for assisting physicians with examinations and treatment.
Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

Completion of an accredited post-secondary Medical Assistant education program is preferred except where South Carolina-specific education requirements apply.
Completion of an externship or clinical lab training is preferred.
One year of recent Medical Assisting experience is preferred.

Responsibilities

Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Provide care and service consistent with standards of excellence for internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines.
Show patients to examination rooms and prepare them for the physician.
Travel to other facilities or adjust hours as directed by the practice manager to meet patient-care needs.
Keep work areas, examination rooms, equipment, and supplies clean, orderly, safe, available, and functioning properly.
Assist patients and providers with virtual health visits, including platform setup, pre-charting, patient preparation, troubleshooting, and gathering relevant patient information.
Document accurately and appropriately in electronic medical records.
Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
Perform front-desk workflows as needed, such as patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
Obtain and record patient histories, vital statistics, and other medical information.
Prepare and administer medications as directed by a physician and within applicable scope and guidelines.
Collect, log, and prepare laboratory specimens for testing; perform routine laboratory tests and sample analyses.
Provide authorized prescription and drug-refill information to pharmacies as directed by a provider.
Explain treatment procedures, medications, diets, and physician instructions to patients.
Clean and sterilize instruments and assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
Perform general office duties, such as answering telephones and completing insurance forms.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.