Certified Enrollment Counselor

Alexander Valley Healthcare•Cloverdale, CA

About The Position

The Certified Enrollment Counselor will perform community outreach activities, assist individuals and families with applications for various health coverage and assistance programs, and conduct eligibility screenings. This role involves developing outreach materials, making presentations, and maintaining up-to-date knowledge of special funding for outreach programs. The position also requires assisting with sliding scale applications and re-certifications, and performing other assigned duties.

Requirements

Ability to calculate figures and amounts such as discounts.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
Exceptional people and telephone skills.
Must be able to multi task, while maintaining a courteous and pleasant attitude towards the public and coworkers.
Ability to adapt to various job duties and focus quickly.
Basic computer skills required.
Displays cheerful demeanor and makes positive comments when on duty.
Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
Displays courteous and professional behavior in all interactions with the public.
Works cooperatively with other staff members.
Displays flexibility in accepting, changing, or carrying out assignments.
Adheres to dress code expectations, including fragrance-free requirements.
Displays sensitivity in a multicultural environment.
Maintain patient and organizational confidentiality.

Nice To Haves

Bilingual skills a plus.

Responsibilities

Perform community outreach activities as directed.
Assist individuals and families with completion of applications for state funded health coverage, Covered California Plans, Patient Assistance Prescription Programs, and Cal Fresh (food stamp program) Program.
In reach to current uninsured health center patients for eligibility screening into various health coverage programs.
Complete logs and reports as required for outreach activities.
Assist individuals and their families with our sliding scale applications and re-certifications.
Ensure current knowledge base of any special funding for outreach programs.
Develop packets of materials for specific outreach programs.
Perform activities to include, but not limited to, presentations to school and community organizations and at work sites.
Other duties as assigned.