Certified Custom Framing Expert

Michaels Stores • Los Angeles, CA

4d • $19 - $23 • Onsite

About The Position

The Certified Custom Framing Expert builds customer relationships by creating memorable framing solutions for customers’ art, helping customers shop and locate products, and maintaining a safe, clean, and clutter-free store environment. The role completes framing orders to a high standard of quality and on time, delivers sales and production results, and supports store operations, merchandising, replenishment, and customer service. It also includes cash handling, truck unloading and stocking, shrink and safety support, and assisting with omnichannel processes. Work takes place in a public retail store; the frame shop contains a glass cutter and heat press. Hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Basic measuring skills.
• Ability to operate framing equipment and a glass cutter.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail experience.
• Experience selling products and/or services to customers.

Responsibilities

• Follow Standard Operating Procedures and company programs, policies, and standards to support compliance with applicable laws and requirements.
• Build customer relationships and create custom framing solutions using the company’s customer-service approach; deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
• Provide friendly customer service, help customers find products, and maintain a well-merchandised, in-stock store.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote company values, and serve as a positive role model.
• Participate in truck unloading and stocking, ensuring truck standards are followed and completed within budget.
• Operate the cash register and handle cash according to standards.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed