Certified Community Health Worker

Impact Life•Dover, DE

21d

About The Position

Impact Life is seeking a Certified Community Health Worker to join its Rural Health Hub team in Dover, Delaware. The role serves as a primary bridge between participants, healthcare systems, and community resources, supporting individuals and families throughout Kent County and surrounding rural communities who may face barriers to traditional healthcare. The Community Health Worker helps improve access, engagement, and continuity of care through outreach, health education, appointment and referral assistance, support addressing social determinants of health, and follow-up. The position involves working at the Rural Health Hub and throughout the community, including partner organizations and outreach settings. The Community Health Worker collaborates with clinical staff, recovery support staff, behavioral health providers, and community partners, and maintains confidential documentation while tracking referrals and program outcomes.

Requirements

Current Community Health Worker certification.
High school diploma or equivalent.
Knowledge of or ability to learn healthcare, behavioral health, substance use disorder treatment, recovery, and community resource systems.
Ability to support individuals and families experiencing barriers to healthcare and other social determinants of health.
Strong interpersonal, communication, organizational, and documentation skills.
Ability to maintain professional boundaries and protect confidential participant information.
Ability to work independently in community settings while collaborating with a multidisciplinary team.
Ability to travel throughout Kent County and surrounding rural communities as required.

Nice To Haves

Experience in community health, human services, healthcare navigation, care coordination, outreach, recovery support, or a related setting.
Experience supporting individuals with complex healthcare, behavioral health, substance use, housing, transportation, food, financial, or other social needs.
Knowledge of Delaware healthcare, behavioral health, substance use disorder treatment, recovery, and community resource systems.
Experience with rural health, low-barrier services, health equity initiatives, or grant-funded community health programs.

Responsibilities

Conduct community-based outreach and engage individuals who may experience barriers to traditional healthcare.
Serve as a trusted bridge between participants, healthcare providers, and community resources.
Provide health education and help participants understand and navigate available healthcare and community services.
Assist with scheduling and navigating healthcare appointments, referrals, and follow-up services.
Coordinate connections to primary care, preventive health, specialty care, behavioral health, substance use disorder treatment, recovery support, and community resources.
Facilitate warm handoffs and follow up on referrals to strengthen successful connections to services.
Identify social and practical barriers affecting healthcare access.
Help participants navigate transportation, housing, food, financial assistance, healthcare access, social services, and other resources.
Support access to telehealth, health education, and community-based services.
Collaborate with the RN Program Manager, Nurse Practitioner, Medical Assistant, recovery support staff, behavioral health providers, and community partners.
Maintain timely and confidential documentation of outreach, referrals, follow-up, and services.
Track referrals, successful linkages, and required program outcomes.
Participate in interdisciplinary care coordination, program implementation, and quality improvement activities.