Certified Community Health Worker, Bedford Wellness Center

University Hospitals•Bedford, OH

10h•Hybrid

About The Position

This position is an advanced Community Health Worker responsible for working largely independently communicating with Care Transitions staff members, University Hospitals Patients, Providers and Community Health Worker Partnered Sites. Working under minimal supervision in a professional environment, the role involves providing patient education and connecting patients with available resources within Care Transitions, University Hospitals, and the community to assist patients in identifying and overcoming barriers.

Requirements

High School Equivalent / GED
1+ years as a Community Health Worker in a clinical and or community setting
1+ years progressive work experience in a healthcare environment
Experience working multiple healthcare data sources that include Electronic Medical Record application(s), registration and scheduling systems, and medical claims systems
Experience facilitating telephonic patient outreach
Competent in all practice areas
Basic medical terminology
High integrity level and ability to maintain confidentiality of sensitive data
Excellent verbal and written communication skills
Proven time management and organizational skills
Demonstrated excellence in customer service with all stakeholders (Patient, employer staff, providers, etc.)
Demonstrated ability to apply concepts, utilize sound judgment and work independently
Ability to work within a team environment and maintain productivity and professionalism working remotely under minimal day-to-day supervision
Knowledge of healthcare resources, benefits and entitlements in the local area
Ability to handle multiple initiatives and priorities within a fast-paced environment
Ability to keep composure and professionalism during times of high emotional stress
Good computer skills with the ability to utilize Microsoft Office products
Community Health Worker (CHW) Completion of state education and certification has been issued by the board and verified by supervisor

Nice To Haves

Bachelor's Degree in Social Work, Public Health or in related field

Responsibilities

Provide patient education, connect patients with available resources within Care Transitions, UH, and in the community to assist patients in identifying and overcoming barriers
Coordinate with patient to assess and identify community resources needed and assures appropriateness of referral source for patient
Actively take on complex care cases within CHW scope of practice
Actively interact with Social Worker, RN, care team and Provider to facilitate patient care coordination
Be active in the community in volunteer capacity and utilize community connections to facilitate patient care
Serve as a liaison between patient and patient’s family when appropriate and patient internal/external care team
Address missed, declined, and rescheduled visits with patient to assess for barriers to attendance of appointments
Understand PHI and HIPAA and actively protect patient confidentiality and uses appropriate points of contacts and consenting
Initiate and maintain ongoing communication between disciplines and referral sources connected to
Communicate with Patients as they matriculate throughout the healthcare system and community
Demonstrate ability to collaborate among peers and system resources
Directly and promptly address patient concerns for internal/external resource supports
Advocate for patients needs professionally and is capable of representing the patient as an advocate
Be able to identify patient safety concerns and collaborate with Social Worker to address high level concerns
Refer only complex and/or clinical issues to Social Worker for follow up
Demonstrate knowledge of patient history and provides high level over of patient history based on chart research
Manage daily, weekly assigned tasks, documentation, follow up calls and reports
Maintain professionalism and community health worker standard of professionalism and ethics in high stress situations and complex cases
Demonstrate interpersonal and communication skills, and emotional intelligence when working with patients/caregivers and clinicians at all times
Possess proficiency in information technology and appropriate databases to facilitate timely completion of referrals, timely documentation and ensure resource connection
Perform other duties as assigned
Comply with all policies and standards
Refer to documentation provided by the department during orientation for specific duties and responsibilities
Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients