CERTIFICATION COORDINATOR

APCO International•Daytona Beach, FL

1d•$19 - $21

About The Position

The Certification Coordinator facilitates program operations for APCO Institute products and provides administrative support to ensure accurate scheduling, facilitation, and reporting of certification and recertification activities in accordance with accreditation standards, industry practices, and APCO policies. The role reports to the APCO Institute Director. Other related tasks may be assigned as necessary and appropriate.

Requirements

Excellent oral and written communication skills.
Well-developed administrative, computer, and interpersonal skills.
Proficiency with Microsoft Office Word, Excel, Outlook, and PowerPoint.
Familiarity with online meeting and collaboration platforms.
Experience managing complex projects with multiple stakeholders.

Nice To Haves

Education and/or experience working with nonprofit, trade, or professional associations.
Experience supporting complex projects with multiple stakeholders.
Education and/or experience related to education, training, and credentialing activities.

Responsibilities

Facilitate the recertification process for APCO Institute customers seeking recertification in any training discipline.
Review and approve submitted recertification documentation.
Ensure payment has been received for recertification.
Respond professionally and promptly by phone or email to customers who have questions or need assistance during recertification.
Process agency and adjunct instructor upgrades.
Perform operational functions related to APCO Institute programs and products.
Create reports and dashboards for APCO certification programs.
Provide customer service and administrative support to Councils, Committees, and workgroups.
Perform related duties and responsibilities as required.
Support other APCO Institute positions as needed.