Centralized Staffing Coordinator - Roper Hospital & Mt Pleasant Hospital

Roper St. Francis Healthcare•Charleston, SC

About The Position

The Centralized Staffing & Scheduling Coordinator performs scheduling, staffing, and timekeeping responsibilities for designated work areas. This includes creating and editing schedules, filling open shifts, managing timecards, and mobilizing staff for daily needs arising less than 24 hours before a shift, including cancellations, flexing, floating, and other unplanned vacancies. The coordinator maintains unit and department schedules using an electronic staffing system and communicates with multiple stakeholders and leaders. The position supports staffing and scheduling for Roper Hospital and Mt Pleasant Hospital. It is full-time, with three 12-hour shifts per week from 7 p.m. to 7 a.m., scheduled Monday through Sunday, and 36 scheduled weekly hours. The role is in the Resource Optimization Center. Work takes place in a general office environment, where periods of high stress, fluctuating workloads, and frequent interruptions may occur. Universal precautions and personal protective equipment are required, along with knowledge of infection-control policies. An associate degree in business, data management, or a related field is preferred. One year of experience with staffing and scheduling software is required; previous experience in a healthcare setting is preferred. No licensing or certification is required.

Requirements

One year of experience with staffing and scheduling software.
Computer skills, including Microsoft Office.
Excellent written and verbal communication skills.
Scheduling software skills.
Organization and attention to detail.
Stakeholder engagement and communication with professionals at all levels.
Problem-solving and critical-thinking skills.
Teamwork and conflict-resolution skills.
Project management skills.
Active listening and relationship-building skills.
Ability to accept authority.
Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

Associate degree in business, data management, or a related field.
Previous experience in a healthcare setting.

Responsibilities

Create and edit nursing department schedules in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines, assigning specialty roles based on unit needs.
Prepare accurate daily and shift schedules reflecting forecasted needs in collaboration with nurse managers.
Approve or deny schedule requests based on unit skill mix and needs, communicating with unit managers as appropriate.
Balance and publish schedules at the end of the self-scheduling period, ensure appropriate skill mix coverage, determine vacancy rates, and post incentive shifts in accordance with ministry policy.
Adjust schedules by acquiring additional personnel or reducing scheduled staff, and contact available staff to fill open shifts according to unit care requirements and available resources.
Determine complex department staffing needs within 24 hours of a shift, arrange coverage in the staffing technology, and communicate arrangements to units.
Receive sick-call notifications and manage unplanned vacancies; assess system-wide staffing needs and use technology to recruit associates for open shifts while minimizing fiscal impact.
Maintain unit and department schedules in the electronic staffing system and communicate critical or immediate staffing needs to nurse managers or their designees.
Approve or deny timecard requests with attestations and communicate with unit managers as appropriate.
Prepare timecards for manager approval by reviewing and resolving exceptions.
Maintain staffing-related records, files, and reports, and distribute reports to appropriate leaders as directed by the manager.
Assist with allocating agency resources and perform other duties related to contract labor as assigned.